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Please note that on Friday, January 9, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 60 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

Reminder: Update the Static PostBack URL in your Payment Processing Profiles

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This notice is intended for customers where at least one of your Payment Processing Profiles uses a static PostBack URL when processing payments.

What is Changing?

Data center-specific static PostBack URLs in NetSuite must now be updated to account-specific static PostBack URLs. You must update the PostBack URL at the payment gateway.

Required Actions

By January 15, 2021, you must:

  • Generate a new static PostBack URL in all relevant Payment Processing Profiles in NetSuite.
  • Update the static PostBack URL in the management system of your payment gateway provider, Adyen.

Important: You must complete the following procedures in NetSuite and with your payment gateway provider to continue processing payments with the Payment Processing Profiles that use static PostBack URLs.

Regards,

@Robert Nedelkow-Oracle | NetSuite Support Community Administrator

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