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Update Your DNS Records Before Your Account is Moved

edited Mar 2, 2021 4:43PM in Announcements

This notice is intended for customers where one or more of your NetSuite-hosted websites is incorrectly configured, including:

A site or sites is using a third-level domain that has an incorrect DNS configuration.

A site or sites is using a second-level domain that does not include a subdomain (for example, when the domain does not include a subdomain such as “www” or “shop”).

The solution to both situations is similar: the CNAME on your DNS records must resolve to the CNAME shown on the Domain records in NetSuite. Your chosen domain must include a subdomain, unless your DNS provider supports CNAME flattening.

Regards,

@Robert Nedelkow-Oracle | NetSuite Support Community Administrator

Q2 2026 Community Choice Nominations: Recognize a member who made a difference in our community!

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