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NSC | Credit Card Processing > Unable to Process Refund

edited Sep 1, 2022 2:51PM in Accounting / ERP

There are instances wherein when trying to process Refund using credit card, you will receive a message that says that the credit card charge transaction failed. Here are the things to take note of:

  • Check if the Credits and Refund is enabled in the Payment Processing Profile on your account
  1. Navigate to Setup > Accounting > Payment Processing Profiles
  2. Open the Gateway you are using on the transaction
  3. Scroll down to Gateway Request Types section, confirm that Credits and Refunds are enabled
  • If these are enabled in NetSuite, reach out to your Gateway to confirm if these processing are enabled on their end.
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Dominica Sevilla - Oracle | OTC / P2P / SCM Guru

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