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Join the NetSuite community to innovate, connect, and discover what’s next.
SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Register now
NetSuite Admin Tip | The Sales Territory Was Not Triggered After Submitting the Online Customer Form
Scenario
The user assigned three rules in the Sales Territory. The setup was selected for Match All Rules, wherein all rules specified should be matched first before the Territory to be triggered, and now the Sales Territory was not triggered after submitting the Online Customer Form.
Solution
In Setup > Sales > Edit Sales Territory, Selecting the Match Any Rule will trigger the Sales Territory as long as one of the rules is satisfied.
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Michelle Jabanes | NetSuite Support Community Administrator0