NSC | Custom Role Is Unable To See All Customers Group in Billing Operations Status Page

Scenario

A user noticed that when logging in to a Custom Role, he is unable to see the "All - Customers" Customer/Group when he accesses the Process Billing Operations Status page in their OneWorld Account. When he logs in as Administrator, he is able to see it. The Custom Role is not encountering issues about this before. They have not modified the permissions on the Custom Role.

Solution

One reason why "All - Customers" Customer/Group is not available when accessing the Process Billing Operations Status page in a OneWorld account is if the ALLOW CROSS-SUBSIDIARY RECORD VIEWING option for the role is disabled.