Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
NSC | Customer Payment Apply Checkbox Cannot be Marked
Scenario: User cannot create Customer Payments because the Apply checkboxes are replaced by asterisks.
To resolve this, here are the steps we may take:
- Go to Transactions > Customers > Accept Customer Payments
- Check if the Apply checkbox is still unavailable
- Perform a hard refresh by typing CTRL-SHIFT-R
This may be due to the browser not operating with the latest version of NetSuite codes. To ensure that the browser retrieves the most recent and current data from the NetSuite System, it is advisable to perform a hard refresh and clear the cache.
I hope this helps! 😊
Tagged:
0