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Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
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Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
Celebrate Your 2025 Community Recap & Achievements!
We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
New to NetSuite | Order to Cash: Creating a Refund
A Customer Refund is a transaction that records a payment you make to a Customer. This payment is generally in the form of currency or a printed Check.
A Cash Refund is a transaction that records the return of money to a Customer who immediately paid for goods or services using Cash, a Check or a Credit Card.
What can be refunded?
- Unapplied Credit Memo
- Unapplied Customer Deposit
- Unapplied Customer Payment
- Return Authorization
- Cash Sale
Refunding an Open Balance
1. Transactions > Customers > Issue Customer Refunds
2. Transactions > Customers > Issue Customer Refunds > List > New Transaction
Refunding an Authorized Return
1. Transactions > Customers > Refund Returns
Judy Culanding | RPM | New to NetSuite
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