NSC | Limited Character Input in FOB Field on Purchase Order Form

Scenario:

A user is filling out a Purchase Order in their system and navigates to the Shipping tab. Within this tab, they attempt to enter a value into the FOB field. However, they notice that the field only allows up to 13 characters.

Solution:

Based on thorough testing, it has been confirmed that this character limit is part of the standard behavior of the FOB field in the Purchase Order’s Shipping tab. The restriction applies across both standard and customized forms, meaning that it is an inherent system limitation.

As a workaround, users may create a custom field to capture additional or more descriptive FOB terms as needed. This custom field can be added to the form layout and used alongside the standard FOB field to ensure all necessary information is captured.