Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
NetSuite Admin Tip | Resolve Error: Can’t Select Custom Segment Value with Custom Role in NetSuite
When using a custom role, users may find that a custom segment field is blank or unclickable. But it works fine when using the Administrator role.
✅ Why This Happens:
This usually happens when:
- The role doesn’t have permission to access the custom record linked to the segment, or
- The custom segment’s permissions are not correctly set for that role.
🛠 How to Fix It:
1. Check the Custom Segment Setup
Go to Customization > Lists, Records, & Fields > Custom Segments
Edit the custom segment
Click on the Permissions subtab
Select the role you want to give access to
Set access levels for:
Sakshi Garg | Functional Consultant at SaasWorx
Tagged:
2