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NetSuite Admin Tip | Resolve Error: Can’t Select Custom Segment Value with Custom Role in NetSuite
When using a custom role, users may find that a custom segment field is blank or unclickable. But it works fine when using the Administrator role.
✅ Why This Happens:
This usually happens when:
- The role doesn’t have permission to access the custom record linked to the segment, or
- The custom segment’s permissions are not correctly set for that role.
🛠 How to Fix It:
1. Check the Custom Segment Setup
Go to Customization > Lists, Records, & Fields > Custom Segments
Edit the custom segment
Click on the Permissions subtab
Select the role you want to give access to
Set access levels for:
Sakshi Garg | Functional Consultant at SaasWorx
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