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NetSuite Admin Tip | Resolving SuiteScript Error When Accessing Customer Records

edited Sep 9, 2025 1:43PM in NetSuite Admin Corner

Administrators may occasionally encounter the following error message while attempting to view customer records in NetSuite:

Error "org.mozilla.javascript.EcmaError: TypeError: Cannot call method "updateDisplayType" of null (/SuiteBundles/Bundle 245812/com.netsuite.donormanagement/src/DonorIndividualForm/usecase/CustomerUEFormUseCases.js#49)"

This issue typically occurs when a required custom segment (e.g., “Household”) is not properly enabled or linked to the Customer entity. This guide outlines the steps to resolve the error through correct custom segment configuration.

Problem Details

  • Error Context: Viewing a customer record via Lists > Relationships > Customers and clicking "View".
  • Source: SuiteScript error related to a custom bundle (likely NFP Constituent Management.)

Ayitah Tallada | General Accounting and Asset Management

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