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NSC | Correcting Incorrect Serial Numbers on Fulfilled Sales Orders

in Accounting / ERP

Scenario:
The user discovered that a Sales Order fulfilled several months earlier was shipped using the wrong serial number. The accounting period was already closed, and the goal was to correct inventory tracking and reporting so the correct serial number would be associated with the customer without creating unnecessary RMAs, credit memos, or transaction reversals.

Solution:
NetSuite does not provide a simple native method to directly replace or relink serial numbers on an already fulfilled Sales Order after fulfillment has been completed.

A recommended workaround is to use an Inventory Adjustment to correct the serial number inventory records.

Recommended process:

Niks Blando-Oracle | Ask A Guru?️

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