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New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
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NetSuite Admin Tip | A User Reports Missing Access to a Custom Record: Permissions to Check First
When a user cannot access a custom record, the issue is often related to role permissions, custom record settings, form access, or navigation setup. Reviewing these areas first can help admins identify the cause more quickly.
Scenario
A user reports that they cannot see or open a custom record in NetSuite.
The issue may appear in different ways:
- the custom record does not appear in the menu
- the user cannot open a record link
- the user can view the record but cannot edit it
- the user can access one custom record but not another
- the user receives a permission-related error
@Red Velasco-Oracle | Suite Builder & Suite Cloud Guru |🦖T-Rex
👑 Call for Nominations: NetSuite Support Community Choice of the Quarter – Q1 2026
Recognize a member who made a difference in our community!
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