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How do I get Support to fix something which is broken?

edited Dec 3, 2019 3:15PM in General 8 comments

Hi,

We were very happy when we realized that Netsuite finally made it posible to sort the picking tickets - (which is a normal standard with most ERP systems, but anyway). We have 4.500 different items in stock at 4.500 different locations, so sorting in correct location order is a must for us.

- only to realize that this feature is broken? We found out about this 3 months ago.

Since then I have posted in this forum: https://usergroup.netsuite.com/users/showthread.php?t=4303&page=7 - but with no response/solution?

I have also logged a case - and I have continuesly asked every week for an update on this case? With 0 response - other than standard emails, saying that "your case has been assigned to a particular QA who will perform the further investigation".

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