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Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

Suiteanswer issue in EU?

edited Dec 3, 2019 2:41PM in General 16 comments

Anyone else getting issues staying logged into Suiteanswers from within the EU?

For the last few days, I'm regularly finding that when I view an article level page, I keep getting an alert "Help is unavailable because your connection has timed out. Please log in to the application and open the help window again" and the page repeatedly refreshing.

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