megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Stay in the know of how NetSuite can help grow your business with our guides, webinars, and events. Subscribe Here
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Don't miss out on our Question of the Week! You only have until tomorrow, May 5, 2026, 8:30PM ET to comment your answers.

Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.

Shipping cost on invoices

edited Jun 27, 2017 10:23AM in Accounting / ERP 4 comments

Hi

We have a problem whereby a shipping cost is appearing on the invoice, even though we have removed the shipping cost in the sales order.

Here are the tests we have done:

1) We removed the shipping charge then fulfilled the order before invoicing the sales order - the shipping cost was showing as 0 in this case.Tried removing shipping charge then fulfilling and invoicing the SO - delivery charge was 0 on the invoice.

2) We then tried fulfilling the order and then removing the shipping cost before invoicing the sales order - the shipping charge on the invoice remained as 5. Could anyone let us know why this is, or is this just the behavior of NetSuite?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 2 (Apr-Jun 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders