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lastmodifieddate on Support Case not working ...
I'm currently trying to represent the time a case has worked in number of minutes - but lastmessagedate and lastmodifieddate always seems to come up null. Here's my code:
function updateMinutesWorked()
{
var recordType = nlapiGetRecordType();
var recordId = nlapiGetRecordID();
var record = nlapiLoadRecord( recordType, recordId );
var caseStatus = record.getFieldValue('status');
var body = recordType + ' ' + recordId + ' ' + caseStatus;
if (caseStatus == 5)
{
var startdate = record.getFieldValue('startdate');
var starttime = record.getFieldValue('starttime');
var caseStart = startdate + ' ' + starttime;
var enddate = record.getFieldValue('lastmodifieddate');
// var endtime = record.getFieldValue('')
var minutesWorked = dateDiff('n', enddate, caseStart);
var newbody = record.getFieldValue('lastmodifieddate') + ' - ' + caseStart + ' = ' + minutesWorked + "\n" + record;