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New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.

Do not send email to customer when cancel an order in NetSuite

edited Jun 5, 2020 3:01PM in Ask A Guru 2 comments

It appears to me that Netsuite always send email to customer if an order is canceled. I am looking for a way to disable this setting. Since some of the orders are imported to NetSuiite for backend accounting/inventory book-keeping purpose, when we need to cancel such orders, do not send email alert to customer.

Anyone knows where is the setting to disable such email?

Thank you,

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