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Case Reply to several Email(s)

edited Jun 2, 2025 2:23PM in SuiteCloud / Customization 4 comments

When using the Case "Reply" Field ID: outgoingmessage area, we also add email addresses to the Case Email(s) Field ID:email separating using commas.

The resulting Case Recipient list holds the correct email address but the "name" associated with each email address is the name of the first email address entered.

Case>System Information>System Notes screen shot

Resulting Case Email Recipient list

All email addresses, manually entered are contacts associated with our Customer or our Company.

Has anyone else experienced this? Does anyone know if this is "as designed" ? or a bug?

Thanks

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