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What permissions are needed for Mitel Connect?

edited Jun 2, 2025 2:22PM in Ask A Guru 6 comments

New to NetSuite.  We have Mitel Shoretel Phone System.  When I install the Mitel Connect application to a user who has administration rights, it will log in and connect correctly to NetSuite.  When I try to connect with a standard user it comes back and says invalid log in credentials even though they are correct.  I am guessing I am missing a permission setting for the user role but not sure what that setting would be.  Could anyone guide me?

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