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AE:How do I log a support call if NetSuite and/or SuiteAnswers is down?

edited Jun 2, 2025 2:25PM in General 3 comments

Is there any other method of logging a support call online if you can't access NetSuite (as happened previously) or SuiteAnswers (as appears to be a problem today).

I do not have access to telephone support (as this has now been removed from Basic Support), so if I can't access SuiteAnswers, I don't appear to have any way to log a call?

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