Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
Case Capture Duplicate Cases
We are using NetSuite's case management module to handle our support cases. We're running into an issue that creates duplicate cases and it seems like it might be common so we're hoping someone else has seen this.
NetSuite sends case e-mails out with a custom e-mail address in the "from" field (so it might be something like [EMAIL="customerservice@company.com"]customerservice@company.com[/EMAIL], or whatever you want to set it to) so that when a person receives the email, it looks like a normal e-mail address. However, the "reply-to" address is something like [EMAIL="cases.12345.678910_12345@cases.netsuite.com
0