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Cannot Unlock the user's access and initiate password reset

edited Jun 2, 2025 2:49PM in General 8 comments

Hello,

I'm trying to Unlock the user's access and initiate password reset, I got this notice "You cannot perform the actions you selected for this user. Possible reasons include: you entered an invalid email address, you do not have adequate permission, or you are not an administrator in all the accounts to which this user has access."

I found that the user has two records with same email address, the user has administrator role.

Thanks for your help

Pablo

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