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Why can't I submit a new Case to NetSuite support?

edited Jun 19, 2025 4:58PM in General 8 comments

The original way of creating a case While logged into NetSuite, navigate to Support>Go to SuiteAnswers

Also can't access it directly in Support Cases In SuiteAnswers

takes you to a new page which also just puts you in circles.

Go to NetSuite Support Community

Why was this changed? why can't we create new cases with the "NEW" button in the support/case section anymore?

Why is there no easy way create a case to get support from NetSuite?

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