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Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Transactions Not Displaying on EFT - Bill Payments Page
Scenario:
After logging into NetSuite and navigating to the EFT - Bill Payments page, no transactions such as Bills, Expense Reports, Bill Credits, or Journal Entries are displayed, even though some are approved and due for payment.
Solution:
1. Make sure that EFT Bill Payment = T on the Vendor Record.
a. Open Vendor record
b. On the Bank Payment Details Tab > make sure that EFT Bill Payment = T
2. Make sure that Direct Debit = T or EFT Customer Refund Payment = T on the Customer Record for Customer Invoice/Customer Refund problems.
a. Open Customer record
b. Bank Payment Details (Debit) tab > Direct Debit = T
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