An enterprise is using Oracle Sales Cloud to manage information about its customers and prospects. The enterprise needs to manage the feedback received from its dealers and has built a custom web application for this purpose. This application has two user roles:
‘Dealer’ who creates his feedback using the custom web application
‘Dealer Manager’ who uses Oracle Sales Cloud and wants to check the feedback received from all dealers.
This short screen cast discusses briefly about the functional and technical overview of this scenario.
Figure : Custom web application linking out to Sales Cloud
The custom web application is deployed on JCS-SX and embedded into Sales Cloud as an external link (“Dealer Feedback” menu link) which enables the dealer manager to view and act upon the feedback received from the dealers. This sample on oracle cloud developer portal provides a detailed explanation about this capability.
Though the embedded application is protected on JCS-SX, when the dealer manager accesses the “Dealer Feedback” menu link, he/she does not need to authenticate again. This is because of the pre-established security and trust between JCS-SX and Sales cloud which enables users to single sign on.
The views expressed in this post are my own and do not necessarily reflect the views of Oracle.