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Agile And AutoVue Support Blog

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AutoVue 20.2.3 is released and it is time to plan for the upgrade or new implementation.  As with any successful implementation, the test plan must include new features and a plan for any deprecated features.


New Format support includes:

Added support for SolidWorks 2014, Added support for Solid Edge ST6, Added support for Altium Designer 10, Added support for Adobe Acrobat XI (11)


General functionality enhancements:

PDF Improvements, Printing Improvements, Usability Improvements, Security Improvements:

For a complete overview of release 20.2.3, refer to:

            Now Available: Oracle’s AutoVue release 20.2.3 (Doc ID 1962679.1)


deprecated.pngDeprecated formats:

CoCreate Modeling (Also known as SolidDesigner or OneSpace Designer Modeling), CATIA V4 (2D only), PLM XML, SmartSketch, Unigraphics NX (2D only), AutoDesk Inventor IDV (Private View), AutoDesk IDE (Design Element), AutoVue Assembly Format

Deprecated functionality:

Non-geometric Product Manufacturing Information (PMI), Native 2D Creo Parametric (Pro/Engineer) data, Conversion of 3D pages to STL and Raster formats, Support for Digital Mockup through the User Interface, Support for the following application servers: WebSphere 6.1 and up; Oracle Application Server 10g


For recommended steps to handle deprecated formats, refer to:

Deprecated Formats in AutoVue 20.2.3 (Doc ID 1963326.1)

For recommended steps to handle deprecated functionality, refer to:

Deprecated Functionality in AutoVue 20.2.3 (Doc ID 1963327.1)

In addition to considering formats, and functionality, your test plan should include behavior.  For details about version-based limitations, refer to:

Version-based Limitations - AutoVue Client/Server and Desktop Deployment 20.2.3 (Doc ID 1965379.1)



What’s new and where do you get it?

Start with the official release announcement providing release overviews, download locations and document locations.

Now Available: Agile Product Lifecycle Management 9.3.4 and AutoVue for Agile PLM 20.2.3 (Doc ID 1965203.1)




Where do you learn about the new features?

Review the Transfer of Information videos demoing the new features of 9.3.4.

Customer Training for Agile Product Lifecycle Management (PLM) 9.3.4 Is Now Available (Doc ID 1962485.1)




How do you install?

With each version, to supplement the documentation, Agile Support creates an install guide with step by step instructions and screenshots to help you through the process.

Step by Step Installation of Agile 9.3.4 PLM on Windows Environment (Doc ID 1981551.1)

Have you often hoped you could debug your own Agile issues? Have you often thought to yourself, "I wish Oracle would tell me what they needed before logging the Service Request?"

For Agile File Manager, Attachments, Folders, and Thumbnail Issues, you can.


Oracle has been working hard to improve our time to resolution on the service requests (SR) you raise by automating the information and diagnostic gathering steps. 

Agile PLM’s first Guided Resolution with file validation is now available for Agile PLM Framework and Agile Product Collaboration service requests when you select the File Manager, Attachments, Folders, and Thumbnails problem type. This problem type will now automatically ask you to provide a specific set of files, depending on how you answer the questions we ask. 

When logging a new SR for the Agile File Manager, Attachments, Folders and Thumbnail Issues problem type in Agile PLM Framework or Agile Product Collaboration, the Guided Resolution will be triggered and you will see screens similar to the screens below:

You respond to the prompts to come to one or more solutions or to a Data Collection.

You can see all of the selections and the solution. You may also change the edit button to change your selection on any level.

Some options lead to Data Collection

You may give feedback on the Guided Resolution using the Give Feedback button

In addition, several problem types automatically ask for specific files to assist in resolving your service request specific to that problem type.  The system will provide you with a clear action plan shortly after the SR is submitted requesting files e.g screenshots, log files and diagnostic outputs. 

Automation will continue to ask you to provide any missing files, until all the needed files have been provided. At that point, your assigned engineer will be in a position to begin reviewing your issue and analyzing your uploaded files, with the intention to get you your solution faster.

For more information about Automation and how it works please review the following document:

Automated Troubleshooting Process (Document 1998077.1)

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