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Communications Industry Support Blog

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Oracle Communications is pleased to announce the release of Oracle Monetization Cloud (OMC) version 18B. Oracle Monetization Cloud enables businesses across industries to quickly launch digital and subscription-based services, and benefit from recurring revenue streams and deeper customer relationships.
Service providers and enterprise customers around the world have selected Oracle Monetization Cloud to monetize their digital services in areas including smart cities, broadcast, software and education.

Version 18B, the second Monetization Cloud quarterly release for this year and numbered according to the latest Oracle cloud conventions, delivers increased support for regulatory requirements along with improved operations management and subscription monetization capabilities.




Refer My Oracle Support Knowledge Doc ID 2415197.1 for key Features/Benefits of OMC 18B release.     








Feel free to open a community thread here if you have any questions about the topic. You can also add a comment in below comments section for any questions.

Oracle Communications Pricing Design Center (PDC) version 11.1 is now in its Extended Support period, with extended support available until Dec 2019 for customers choosing to take this option. The PDC 11.1 lifetime support periods do not cover the Oracle Communications Billing and Revenue Management 7.5 support periods, which has Premier Support until Nov 2020, with Extended Support available until May 2021. Additionally PDC 11.1 is certified only with WebLogic 10.3.6 which has Premier Support until December 2018.


Due to these misaligned support periods, we plan to release a new minor version of PDC which will be certified on WebLogic, with the new release tentatively versioned as PDC 11.2. This release will ensure that there is a PDC 11.x release, certified with BRM 7.5, which has the same Premier and Extended Support dates as BRM 7.5 and will also ensure that the application is supported on a release of WebLogic which is under Premier Support.



Refer My Oracle Support Knowledge Doc ID 2407985.1 for more details.





Feel free to open a community thread here if you have any questions about the topic. You can also add a comment in below comments section for any questions.

Oracle Monetization Cloud Service is a cloud-based charging, billing, payments, and revenue management platform for your subscription-based products and services. Oracle Monetization Cloud Service reduces implementation requirements by integrating with payment service providers and customer relationship management solutions using web services and pre-built application exchange offerings.

Oracle Monetization Cloud provides an end-to-end revenue management system for digital service providers.


Refer My Oracle Support Knowledge Doc ID 2404804.1 for Oracle Monetization Cloud User's Guide.



Click here for a short video about Oracle Monetization Cloud.

For Press Release information, to request a Live Demo and to learn more about Oracle Monetization Cloud Service, go to


Feel free to open a community thread here if you have any questions about the topic. You can also add a comment in below comments section for any questions.



This blog highlights some of Oracle communications Billing and Revenue Management (BRM) product features which may be used to remove personal data related to an account in BRM system.

BRM Customers can make use of some of existing BRM features and opcode to remove personal data related to an account in BRM system.

Please refer Knowledge Management(KM) Note 2392071.1 for details on how to erase personal data in BRM.

Feel free to open a community thread here if you have any questions about the topic.

Oracle Communications is pleased to announce a white paper with some sample scenarios on how to configure Billing and Revenue Management (BRM) Revenue Assurance for offline usage rating with Elastic Charging Engine (ECE) and Offline Mediation Controller (OCOMC).

Please refer KM Note 2372890.1 for white paper on Revenue Assurance with ECE and OCOMC.


Feel free to open community thread here if you have any questions about the topic.

Check out the new  Oracle CGBU Orchestration Learning Library!  The  Oracle Learning Library Page has What’s New presentations, Tutorials & Demos,  links to Product Documentation and a Support page link for each of products in the Orchestration Products Portfolio.


The link to this page is


This library is  a central hub for information available to our customers and partners for our Oracle Communications Orchestration solutions and products.  The site includes access to:

  • “What’s New” recordings or presentations for latest releases
  • Solution and product documentation
  • Oracle Support web pages for these specific products
  • Tutorials and demonstrations


It provides information on the following Oracle CGBU Products

  • OSM
  • UIM
  • ASAP
  • IPSA
  • NI
  • MSS
  • Design Studio


It also provides information on Solutions, such as:

  • Digital BSS
  • Service and Network Orchestration (SNO)

Goal: To understand the SR (Service Request) Automation process and benefits.  clip_image001_0003.gif

Automation is trending these days in the industrial sector, for good reason. There are many benefits of automation, however getting started can seem like a task.

Automation is a systematic process of getting a solution or guidance without intervention of an engineer.

In general, Automation can be defined as the technology by which a process or procedure is performed without any human intervention.


Service Request Automation eases the bottleneck of longer time taken for processing/investigating/analyzing with faster resolution in many cases at one click.

The combination of Product AND Problem Type selected during SR creation triggers SR Automation.

Currently SR Automation is categorized into two different divisions as follows;


  1. Guided Resolution
  2. Automation


Guided Resolution:


This is the first step during SR Creation in MOS (My Oracle Support). Questions and answers guide user to a possible solution (Knowledge document). If no solution is recommended, then you proceed with submission of SR.


Question: How Guided Resolution works?

Answer: Depending on the Problem Type you selected, Guided Resolution is triggered if it is enabled for that Problem Type. You will be provided with available knowledge documents based on the information you key   in specific to your issue.


Specific questions are presented to you to narrow down the issue.


If a solution is not found, you will be presented with a Service Request Data Collection (SRDC).


SRDC includes a list of information that will help to analyze the issue such as:


• Diagnostics

• Analyzers

• Logs

• Screenshots


If a Guided Resolution is available for the combination of Product and Problem Type selected by you then a message will be displayed as below;


Key points: 

  • Identify your solution by answering a few questions in the automated flow. 
  • If you are unable to find a solution or your query does not have an answer then you still need to create a SR, the information you have already provided is captured and entered in the SR to help the engineer understand your issue.
  • Oracle has built the guides based upon the patterns of issues we have seen before and tied them to quality solutions that resolve those issues.
  • Ensure that correct answers are provided during the guided resolution as automation is dependent on your answers.




This is the initial step AFTER SR is submitted/created via MOS. Automation carries out tasks like file or data requests, verification of uploaded information, data analysis, and suggests possible solutions.

You will see an initial action plan requesting specific files that the engineer will need to begin working on your SR.  The files requested are dependent on the questions you answered during the Guided Resolution.


Question: How Automation works?


Answer: The files you uploaded will be scanned and validated against known patterns via Automation. Any missing file mapped with Automation flow will be requested again.

After this, based on the contents of the uploaded files the automation process will go through internal checks/process and validates to give you a corresponding solution if it matches.

If no solution is found, you will continue working the SR with the engineer as usual. The important advantage is that necessary files are already available in SR.


Key points:

  • If it takes a while for you to provide the file(s), in such case the system will wait for you to provide the required files and send you regular reminders. 
  • These are necessary files to start troubleshooting your issue. If you upload them at SR creation, you will help the automation complete faster which speeds the resolution of your issue.
  • Ensure that these files are provided in order to reduce time to resolution.
  • If you consider that correct file was uploaded and automation is still asking for the file, please update the SR with "I need an engineer"
  • If you need assistance and want to come out of Automation then update the SR with "I need an engineer" and the owning engineer will respond to your inquiry.


For further details, refer to the knowledge document " 1998077.1 Automated Troubleshooting Process".


If you have any feedback on SR Automation please feel free to share it using the “Give Feedback” button during the SR creation.

Oracle Communications is Announcing the Release of Oracle Live Experience Cloud.


Oracle launched Oracle Live Experience Cloud. Positioned to deliver seamless, human mobile service experiences, Oracle Live Experience Cloud is a software-as-a-service solution that provides a browser-based UI/portal for agents with provisioned assistance capabilities. It helps them assist customers using contextual and interactive tools, including high-definition voice, HD video, screen share, and annotations. Agents can provide human touch assistance by seamlessly upgrading the channel, such as from voice to video, or by incorporating visual and interactive tools like screen sharing and live annotation.


The service can be deployed standalone or overlaid in existing contact center solutions. Agents are presented with calls that display the holistic customer context – such as customer details, device, OS, location, path, or current page – in the app; that information can also be combined with CRM and third-party data.


live .jpg


Figure 1. Contextual communications directly from within the web or mobile application.



The pre-built and customizable Live Experience widget can be integrated into mobile and web apps, so that when it is pressed, customers are seamlessly connected to an associate using any predefined combination spanning audio, video and screen share – along with many other interactive capabilities.



Key Features & Benefits:

In-App Engagement Channels for web and mobile:

  • Contextual experiences via digital voice, video capabilities (one way, two way, see what I see), screen sharing, drawing/annotating
  • Seamless transitions between channels and escalating to richer interaction modes
  • Built-in mechanisms for maintaining customer privacy and control

Customer Context and Engagement Scenarios:

  • Capture customer web and mobile context to support action and decisions within the process
  • Proactively engage customers at key moments of their journey
  • Design personalized engagement scenarios based on context, history and business priorities

Modern Associate Collaboration Tools:

  • Web based Desktop Experience for associates with shared inboxes, queues, and customer insight views for modern service teams
  • Ability to plug in associate tools to existing help desk or other applications in use today

Telephony-to-Digital Escalation:

  • Augment telephony-primed interactions with digital experiences
  • Add visual content to supplement voice communication
  • Accelerate contact center digital transformation by leveraging existing channels and processes

Intelligent Routing using Customer Context:

  • Routing for digital channels with flexible rules-driven customer context
  • Distribution to individual associates or team queues for more effective collaboration
  • Complete self-service configuration of routing decisions based on customer history, associate skills, and priority assignment

Recording and Interaction Store across All Channels:

  • Robust indexing and instant search across all interactions for each tenant
  • Recorded media synchronized across all channels
  • Controlled role based access to any historical interactions for playback and analysis

Insights and Analytics:

  • Insights on individual and overall service team performance, engagement success KPIs
  • Supervisor and administrator views
  • Integrated reporting and analytics

100% Self-Service Driven:

  • Get up and running in minutes via simple web app interfaces
  • Ability to customize and control any part of Live Experience without dependency on any external services

Encryption, Data Protection:

  • Industry standard encryption for all customer data and Bring Your Own Key capabilities ensuring complete data ownership

Optimized Real Time Communications Cloud Platform:

  • Elastic network, compute, and storage resources optimized at all layers for real time communication service
  • Built, operated, and supported by a single vendor

Fast Connect:

  • End to end connection quality, deterministic network path and network security

Please refer to the Live Experience Cloud for more details.

Oracle Live Experience Cloud documentation can be found here.


Oracle Live Experience Cloud Press Release.

Oracle Communications is pleased to announce Oracle Communications IP Service Activator  (IPSA) release 7.4.0.


New Configuration Management capabilities in IPSA provide state of the art configuration assurance for the IPSA managed services across physical and virtualized IP networks

IPSA’s powerful policy-driven approach and abstracted service models enable service providers to efficiently provision complex multi-vendor IP/Ethernet connectivity and application services – such as IP/Ethernet VPNs, multicast VPNs, QoS, firewalls, and Bandwidth on Demand – in heterogeneous networks transitioning to SDN and NFV.

This release merges the Configuration Management capabilities, of the prior “Configuration Management” product, natively into the IPSA product, as a licensable IPSA module. Those Configuration Management capabilities, in IPSA, provide state of the art configuration assurance for the IPSA managed services across physical and virtualized IP networks. Continuing our focus to strengthen Service and Network Orchestration capabilities, IPSA has been enhanced to provide integration capabilities to ensure seamless end-to-end orchestration of SDN and NFV Services. This release also introduces a range of new features, out of the box integrations and uptakes latest Oracle 12c technology stack.



  • Single User Interface to manage & view Device/Network configuration - provides better User Experience
  • Saving on Opex as there is no need to install and manage separate Configuration Management application
  • Reliable configuration archiving, structured configuration comparison, auto-repair non-compliant configuration and intelligent restore with Well-designed rich User Interface enables efficient Service Configuration Management and Assurance
  • Aligned with Service and Network Orchestration (SNO) strategy, JMS Async notification with REST API and NSO-IPSA integration enables robust end to end communication to ensure reliable orchestration of SDN and NFV services.
  • Quick time to market to deliver activation capabilities with Yang Model onboarding



  • Confguration Management in IPSA provides:
    • Reliable Configuration Archiving and Versioning
    • Structured configurations comparison
    • Intelligent Configuration Restoration
    • Sophisticated Auditing and Dynamic Compliance Management
    • Visualization of all manual and automated configuration changes over time
    • State-of-the-art Configuration Traceability and On-Line Auto-Repair
    • Real-time Change Tracking
    • Archive on demand, on change or on scheduled basis
  • JMS Async Notification Support for REST API enables robust integration with upstream system
  • Upgraded CORBA interfaces to omniORB 4.2.1, used across all inter-component communications strengthens secured communication further
  • Yang Model On-Boarding for IPSA allows instant uptake of device configuration. It parses thousands of lines of code of Yang model in few seconds and generates activation capabilities with absolutely no coding.
  • NSO-IPSA Integration provides automatic registration and de-registration of VNFs from NSO to IPSA, allowing IPSA to start activating services on newly instantiated VNFs
  • Certified on latest version of Oracle 12c technology stack, includes FMW 12c, DB 12c


Please refer to Knowledge Doc ID 2339323.1 for more information,

Oracle Communications is pleased to announce Oracle Communications Billing and Revenue Management (BRM) release 12.0.

BRM is a foundational product in the Oracle Communications monetization portfolio, providing a complete revenue management system for all types of digital service providers with support for complex rating and billing scenarios, high volume usage processing and multi-sided business models. This major release of BRM provides a modern platform for service providers to innovate, profit and grow as they evolve to support broadband technology innovations and new digital services.




  • Modern user experience through web based, tablet compatible user interfaces.

  • Improvement of the CSR workflow, allowing them to address a wide range of customer requests via a single user interface.

  • Reduced operational costs from faster subscriber issue resolution.

  • Modern and simplified integration layer for billing care functions.

  • Advanced built in security.

  • Standardized and simplified installation.

  • New Lifetime Support Policy with Oracle Premier Support available for five years until December 2022.


  • Key functionality from Customer Center, Payment Tool, Payment Center and Collections Center is now exclusively available in the modern, browser based Billing Care GUI: 

    • Advanced customer and asset management with subscription group services.

    • Corrective invoicing, credit profile management and sharing.

    • SEPA Payments, account and bill unit level refunds, item and event level disputes.

    • Collections management, write-off and recovery.


  • RESTful, secure and documented Billing Care API.

  • Sensitive data managed using Oracle Wallet for enhanced security.

  • Oracle Universal Installer (OUI) support.

  • Underlying technology and middleware updates.

  • Certification on Linux 7.2, Solaris 11.3 and client certification on Windows 8.1 and 10.


Please refer Knowledge Doc ID 2341368.1 for more details on BRM 12.0 Release.


Feel free to open a community thread here if you have any questions about the topic. You can also add a comment in below comments section for any questions.

Oracle Communications Messaging Server 8.0.2 is an update release which introduces some key new features including:

New Message Store

Messaging Server 8.0.2 provides a redesigned message store that is based on DataStax Cassandra Database. You have the option to install and configure either a Cassandra message store or classic message store.


New Integrated Indexing and Search

The Cassandra message store provides a new integrated-in-the-store index and search capability, based on Solr, an open source enterprise search platform from the Apache Lucene project. Because Solr stores email content in a reverse index, searches are efficient and fast compared to the linear search in Berkeley

Database. Solr is integrated in DataStax Enterprise Max.

Oracle Communications Messaging Server is available for download from the Oracle Software Delivery Cloud
or as a patch on My Oracle Support.


More details about the above changes and additional features can be found in the Release Notes and Documentation.


For Compatibility information, see: Oracle Unified Communications Compatibility Matrix (Doc ID 2225515.1)


Feel free to open a community thread here, if you have any questions about the topic.


For additional questions or queries, please contact your Oracle UCS Customer Team.
For general technical issues, SR updates, escalations or to contact Oracle Support or Support Sales by phone, please refer to the list of Oracle Support Contact Information available at:

Oracle Communications Network Service Orchestration is a functional module of Oracle Communications Unified Inventory Management (UIM).

Network Service Orchestration is used to Model network services, Virtual Network Functions (VNFs), Physical Network Functions (PNFs) and to Manage the life cycles of Network Services and VNFs.

Network Service Orchestration enables to create, implement, and manage the life cycles of network services and deploy the network services as interconnected VNFs and PNFs on virtual resources.

It enables to model a VNF that is composed of multiple internal components called Virtual Network Function Components (VNFCs) ,that can be deployed on multiple Virtual Deployment Units (VDUs). VDUs can be deployed as virtual machines (VMs) in the NFV Infrastructure (NFVI), thus enabling to design and deploy large, complex VNFs across multiple VMs.

Oracle Communications Network Service Orchestration 7.3.5 can be downloaded from Oracle Software Delivery Cloud

Oracle Communications Network Service Orchestration 7.3.5 documentation can be found here





NSO 7.3.5 brings benefits in the following areas:

·     Orchestrate IMS-based network services comprising Oracle VNFs adding 3rd-party VNFs via implementation.

·     Orchestrate Network Services build from complex VNFs spread across many VMs.

·     Automatically implement forwarding graphs, allowing traffic to take different paths depending on QoS or other traffic patterns.


1.     Orchestrate Oracle VNFs

a)     Orchestrate Oracle SBC, for VoIP use case.

b)     Orchestrate Oracle DSR.

c)     Orchestrate OC Policy Manager (PCRF)

2.     Orchestrate VNFs with multiple VNF components

a)     Onboard VNFs with multiple VNF components, via TOSCA file import., Onboarding of Network Services

b)     Orchestrate VNFs comprising multiple components

3.     Orchestrate VNF Forwarding Graphs

a)     Design and orchestrate Forwarding Graphs and Paths using Service Function Chaining

4.     Operations Usability and Integration

a)     Monitor in-progress lifecycle actions

b)     Register VNFs that are ready for configuration with IPSA or other systems

5.     Tech Stack Update and Alta skin adoption (as per UIM)




We Value Your Feedback

If you would like to suggest improvements or have general feedback, we encourage you to send an email to ORACLE-COMMUNICATIONS-NEWS_WW@ORACLE.COM or leave us a comment in this blog.

Thanks for reading!

Oracle is pleased to announce the release of Oracle Monetization Cloud.

Oracle Monetization Cloud (OMC) Service enables Recurring Revenue Models for Digital Services Providers. The new service complements Oracle ERP Cloud and Oracle Customer Experience Cloud Suite to provide monetization across the customer journey.


Oracle Monetization Cloud Service is a cloud-based charging, billing, payments, and revenue management platform for your subscription-based products and services. Oracle Monetization Cloud Service reduces implementation requirements by integrating with payment service providers and customer relationship management solutions using web services and pre-built application exchange offerings.

This new cloud service accelerates time to market for digital and subscription-based products and services by enabling the full life cycle of customer on-boarding, offer creation, robust rating and discounting, billing, customized invoicing and reporting.     


Key Features/Benefits :

  • Robust rating, discounting, billing, and invoicing capabilities
    • Create flexible and innovative digital services
    • Offer subscribers personalized selections
    • Support full product lifecycle
  • Prebuilt connectors and web standard APIs
    • Easily integrate to Oracle and third-party solutions
    • Reduce delivery timeframe for launching subscription offers
    • Reduce risk through repeatable solutions
  • Full financial compliance
    • Ensure financial security with certification from Payment Card Industry (PCI)
    • Comply with GAAP and Sarbanes-Oxley
    • Recognize a variety of revenue sources covering a range of digital business models
  • Sophisticated analytical tools
    • Gain a real-time view of customer behavior
    • Respond quickly to market demand with new digital Offerings
    • Enables data-driven decision making and agile monetization with a real-time view of financial performance
  • Integrated Oracle Cloud technology
    • Improve performance with a highly scalable, available, and extensible system
    • Reduce risk with future-proof, best-in-class solutions
    • Protect your data with world-class security


With Oracle Monetization Cloud, users benefit from:


Full life-cycle capabilities: The service supports the full life-cycle of subscription services, from on-boarding subscribers, to rapidly launching and modifying innovative offerings, to leveraging flexible rating, discounting and billing capabilities, to customizing invoices, to analyzing business performance through robust reporting. These functions are available through intuitive web-based user interfaces so customers can quickly deploy and modify their offerings to meet market demand.


Easy integration: Newly developed out-of-the-box connectors and standard web-based SOAP and REST APIs enable customers to integrate easily with front-office and back-office systems, including Oracle, Chase Paymentech and other third party CRM, e-commerce, ERP systems and payment and tax gateways. These simplified integration options speed deployment of the cloud service and thereby accelerate time to market, providing customers with the convenience of continuing to use their existing solutions.


Risk and cost reduction: Full compliance and certification with Payment Card Industry (PCI) and Generally Accepted Accounting Principles (GAAP) as well as support for fully compliant re-invoicing and recognition of seven types of revenue allow customers to reduce risk, combat revenue leakage and ensure audit compliance.


Full suite of monetization capabilities: The monetization solution is part of a full platform that spans the customer journey from engaging on social channels to tracking a sales lead to creating and offering innovative services to on-boarding subscribers to rating and billing to revenue recognition and compliance. Oracle is unique in offering an end-to-end suite of best-in-breed cloud services that work together in monetizing the entire journey.


Click here for a short video about Oracle Monetization Cloud.


For Press Release information, to request a Live Demo and to learn more about Oracle Monetization Cloud Service, go to


Feel free to open a community thread here if you have any questions about the topic. You can also add a comment in below comments section for any questions.

On occasion Oracle provides fixes as Interim Patch to customers on top of a particular patch set. Typically the same fix is also planned by Oracle to be part of an upcoming Patch Set. So in a situation where a customer is upgrading from existing Patch set to a later version and wants to know if the fix in a given Interim Patch is present in a Patch Set, the below approach would help :


1) Go to My Oracle Support and search with the Interim Patch number.

2) In the Search Results, locate the knowledge article that contains this Interim Patch in the Solution.

3) Look for a note similar to, "This fix is available on all supported platforms from BRM 7.5 PS17 onward". This means that the fix in the Interim Patch is part of 7.5 Patch Set 17 and later Patch Sets.



For example:


If you received Interim Patch 24297866 in your SR, then search with the same patch number in My Oracle Support.

You will see knowledge article 2182387.1 under “Knowledge Base Search Results” as shown in below picture:


Open the knowledge article 2182387.1 and check the Solution section, you will see a statement as below:

In the event that you are not able to find the Patch Set as per above approach, please feel free to do one of the following:

(a) In the knowledge article, add a comment (under 'was this document helpful’) and the information will be updated in the article shortly

(b) Click the button 'Ask in Community'

(c) Raise a Service Request against BRM product


Feel free to open a community thread here if you have any questions about the topic.

HOT Topics e-mail Notification feature:


Enabling Hot-Topics notification is a way to stay informed about the content in My Oracle Support that is of interest to you. This feature is so handy we have even introduced a suggester for you.


Before you start selecting products for content such as Product News you may want to view the Product News document and copy one of the products listed on the right as displayed below.


By subscribing to Hot Topics you can receive the notifications based on your selections as per below:

  • When the content in your SR has been changed.
  • When there is publishing the New or update content in the Knowledge Base.




How to setup Hot Topics E-Mail:


  1. From My Oracle Support, navigate to My Account from Settings or your user name.




    2. Select Hot Topics E-Mail from the left navigation.


    3. Fill out the options based on how you want to be updated.



  Please refer to the Doc ID 793436.2 for more details.

Welcome to the My Oracle Support Community! We highly encourage you to personalize your community display name to make your activity more memorable. Please see for instructions.