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Using Support Identifier Groups in My Oracle Support, a customer can customize the My Oracle Support environment for their users. An enabled Customer User Administrator (CUA) can organize users, hardware assets, and software licenses into groupings that best fit their business model, no longer being restricted to the Support Identifiers (SIs) generated/provided by Oracle.   Go through this short video to know more about how to get started, FAQ and best practices.


We encourage you to leave comment on this blog for any questions or general feedback.  Thanks for reading!



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We continue to enhance the My Oracle Support Accreditation program. This program series is designed to help increase expertise with core functions in My Oracle Support, as well as build skills to better leverage product solutions tools and knowledge. Customers who have actively used My Oracle Support for at least 6-9 months are encouraged to become accredited. Available learning paths are:

 

  • My Oracle Support
  • Business Analytics
  • Oracle Database
  • Oracle E-Business Suite
  • Oracle Fusion Middleware


Additional product-specific learning paths are planned to release over the next couple of months.

If you have a general feedback, we encourage you to leave a comment in this blog. Thanks for reading!


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Oracle Communications announces a new release of version 7.2.4 for Design Studio, Order and Service Management (OSM), Unified Inventory Management (UIM), Network Integrity, Network Intelligence and ASAP.  The new release provides new capabilities and key enhancements across the RSDOD, RODOD and NRM solution footprints.  To get more information on list of key enhancements please check the KM article 1906762.1The documentation for Design Studio version 7.2.4 can be accessed from here.
Product releases are available for download from the Oracle Software Delivery Cloud.


If you have a general feedback, we encourage you to leave a comment in this blog. Thanks for reading!


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As of January 11, 2013, many My Oracle Support knowledge documents are now available in languages other than English. If you have selected a non-English language [Japanese, Korean or Chinese (simplified)] within your My Oracle Support user profile or at sign in, your Knowledge Base searches will now return documents in English as well as the alternate language. Additionally, you many notice that English master documents have a translation section with active links to translated documents where available.  Read complete article here

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We are in the process of moving Oracle Communications documentation from the Oracle Software Delivery Cloud (OSDC) to the Oracle Technology Network (OTN). For some products, certain documentation will continue to be available only on OSDC in password-protected media packs.  We expect to complete this work by the end of 2014.

The following information describes where you will be able to find documentation once this plan is complete. Oracle Communications documentation sets that have already been moved to OTN can be accessed at the following URL:
http://www.oracle.com/technetwork/indexes/documentation/oracle-communications-185806.html


Read knowledge article 1447766.1 for more information on listing of all products and where their respective documentation is available.


 

If you would like to suggest improvements or have general feedback, we encourage you to leave a comment on this blog.

Thanks for reading!

Welcome to the My Oracle Support Community! We highly encourage you to personalize your community display name to make your activity more memorable. Please see https://community.oracle.com/docs/DOC-1022508 for instructions.