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Did you Know?
You can directly speak with your Service Request (SR) owning engineer by calling Oracle support contact number.


Once you dial the Oracle support contact number of your region, please select the menu option #1 ( existing Service Request) and enter all the digits of your Service Request number , then press menu option #1 to directly speak with engineer working on your SR.

If the SR owner is not available, you will be given the option to leave the engineer a voice-mail regarding your service request or if you need to speak with someone immediately about your issue, then you may choose the option to be connected to the next available customer service representative.

To find your local Oracle Support phone number, please visit the Oracle Global Customer Support Contacts Directory.

For more information on Oracle Support's Phone Menu Options , please refer knowledge Article 1448086.1


Oracle Learning Library (OLL) is dedicated to hosting content developed by Oracle Subject Matter experts. This short demo video will provide the overview of what OLL offers.  Be sure to visit the OLL YouTube channel and bookmark the OLL for communications specific productsSubscribe to the OLL you tube channel to keep yourself updated!


Favorites feature enables you to bookmark the KM Notes in My Oracle Support (MOS) and make them accessible directly from the Favorites menu. It provides quick access to information of your choice.


Adding the KM Note as Favorite:-


To create a favorite, open the KM Note and you can see the star icon. Click the star icon to make the item a favorite.


Fig: Adding a Sample KM Note as Favorite

Removing the item from Favorite list:-


Click the star icon again to remove the favorite.


Fig: Removing a Sample KM Note as Favorite

Manage Favorites:-


From the Favorites menu (the star icon inline with the tab names), select Manage Favorites to view all of your favorites, remove favorites, manage favorite folders, or go to a favorite.


Fig: Managing Favorites

Feel free to open a community thread here, if you have any questions about the feature.

Welcome to the My Oracle Support Community! We highly encourage you to personalize your community display name to make your activity more memorable. Please see for instructions.