Did you Know? You can directly speak with your Service Request (SR) owning engineer by calling Oracle support contact number.
Instructions: Once you dial the Oracle support contact number of your region, please select the menu option #1 ( existing Service Request) and enter all the digits of your Service Request number , then press menu option #1 to directly speak with engineer working on your SR.
If the SR owner is not available, you will be given the option to leave the engineer a voice-mail regarding your service request or if you need to speak with someone immediately about your issue, then you may choose the option to be connected to the next available customer service representative.
To find your local Oracle Support phone number, please visit the Oracle Global Customer Support Contacts Directory.