Skip navigation

You can download GA versions of Oracle Communications BRM, Elastic Charging Engine and Billing Care Products through Oracle Software Delivery Cloud portal.cnt2200421.jpg

 

Below are the steps to follow:-

 

  • Sign-in to Oracle Software Delivery Cloud with your credentials.
  • Accept the "Export Restrictions" Terms/Conditions.
  • In the Product field, provide value as "Oracle Communications Advanced Billing and Revenue Management" and select the supported Platform, say "Linux x86-64".
  • Click on "Continue" button.
  • On the next page, again click on "Continue" button.
  • Accept the "Oracle Standard Terms and Restrictions" and click on "Continue" button.
  • Now, you can download OCBRM, ECE and Billing Care Products by clicking on the available links or using “Download All” button.

 

  Feel free to open a community thread here, if you have any questions about the feature.

We are glad to announce an enhancement to the Service Request creation process in My Oracle Support called Guided Resolution. This applies to new SRs being raised against the Oracle Communications Billing and Revenue Management (OCBRM) product of the Oracle Billing and Revenue Management family. This is introduced in a phase-wise manner, starting with Subscription Management, Billing and Invoicing functional areas.


cnt2200315.jpgGoing forward, Guided Resolution will be introduced to remaining OCBRM functional areas as well.


What is in the store:


  • We now have better defined problem types and sub-types when raising a new SR.
  • "Guided Resolution" consists of a few concise questions and answers resembling a decision tree to narrow down the aim of the issue being reported.
  • Relevant knowledge documents are suggested based on the decision tree path taken providing a possible immediate solution to the issue.
  • Relevant SR Data Collection (SRDC) documents are suggested where appropriate; describing what information should be collected to complete the SR creation.

 

We hope these enhancements in the SR creation process will improve the likelihood of finding a quick solution to common issues and speed up the SR resolution process with precise information being gathered as per SRDCs.

 

Feel free to open a community thread here, if you have any questions or suggestions that are specific to the BRM Guided Resolutions.

cnt2231550.jpg

Knowledge Management now has a more intuitive user interface making it easier to see search results from different sources, expand search results, view product hierarchy to better refine searches by product, provide users with Japanese, Korean, or Chinese set as their preferred language, and quickly toggle between local language and English documents.


For more detailed info, view the My Oracle Support speed training for "Searching and Browsing My Oracle Support" in https://support.oracle.com/rs?type=doc&id=603505.1Note 603505.1. These are a three part training video which will help you improve your searches within the knowledge base.

 

kmsearchpics.png

Welcome to the My Oracle Support Community! We highly encourage you to personalize your community display name to make your activity more memorable. Please see https://community.oracle.com/docs/DOC-1022508 for instructions.