This article provides guidelines to help you troubleshoot problems with Oracle Communications Elastic Charging Engine (ECE).

ECE is a module of Oracle Communications Advanced Billing and Revenue Management Product. cnt2507669.jpg

It is always recommended to perform some troubleshooting exercise before you contact Oracle Support Team when any problems occur.

Please refer to this documentation link to troubleshoot ECE issues or errors before you log on a Service Request.


If you still prefer to open a Service Request, then provide below details while opening :-

  • A clear and concise description of the problem, including when it began to occur.
  • Relevant portions of the relevant log files.
  • Relevant configuration files.
  • Recent changes in your system after which the problem occurred, even if you do not think they are relevant.
  • List of all ECE components and patches installed on your system.

 

Feel free to open a community thread here, if you have any questions about the topic.