The Lifetime Support Policy provides access to technical experts for as long as you license your Oracle products and consists of three support stages: Premier Support, Extended Support, and Sustaining Support. cnt2267539.jpg

 

This article will provide you more details about different Oracle Lifetime Support Stages and their benefits.

 

Premier Support: Provides comprehensive maintenance and software upgrades for your Oracle Database, Oracle Fusion Middleware, and Oracle applications for five years from the general availability (GA) date.

 

Benefits:

 

  • Major product and technology releases.
  • Technical support.
  • Access to My Oracle Support.
  • Updates, fixes, security alerts, data fixes, and critical patch updates.
  • Tax, legal, and regulatory updates.
  • Upgrade scripts.
  • Certification with most new third-party products/versions.
  • Certification with most new Oracle products.

 

Extended Support: Puts you in control of your Database, Middleware, and Applications upgrade strategy by providing additional maintenance and upgrades for Oracle Database, Oracle Fusion Middleware, and Oracle Applications for an additional fee. Extended Support lets you stay competitive, with the freedom to upgrade on your timetable.

 

Benefits:

 

  • Major product and technology releases.
  • Technical support.
  • Access to My Oracle Support.
  • Updates, fixes, security alerts, data fixes, and critical patch updates.
  • Tax, legal, and regulatory updates.
  • Upgrade scripts.
  • Certification with most existing third-party products/versions.
  • Certification with most existing Oracle products.
  • Extended Support may not include certification with some new third-party products/versions.

 

Sustaining Support: Maximizes your investment protection by providing maintenance for as long as you use your Oracle software. Features include access to Oracle online support tools, upgrade rights, pre-existing fixes and assistance from technical support experts. When Premier Support expires, if you choose not to purchase Extended Support, or when Extended Support expires, Sustaining Support will be available for as long as you license your Oracle products.

 

Benefits:

 

  • Major product and technology releases.
  • Technical support.
  • Access to My Oracle Support.
  • Fixes, updates, and critical patch updates created during the Premier Support stage.
  • Upgrade scripts created during the Premier Support stage. Sustaining Support does not include.
  • New updates, fixes, security alerts, data fixes, and critical patch updates.
  • New tax, legal, and regulatory updates.
  • New upgrade scripts.
  • Certification with new third-party products/versions.
  • Certification with new Oracle products.

 

For more specifics on Premier Support, Extended Support, and Sustaining Support, please refer to Oracle’s "Technical Support Policies"

 

For more details on Oracle Lifetime Support Policy for Oracle Applications, please refer to "Oracle Lifetime Support Policy"

 

 

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