The ‘NOW Economy’ necessitates, and perhaps dictates, that Customer Experience (CX) be contextual, personalized and consistent across all channels. By extension these requirements have become essential for all OSS/BSS applications in the market today. Equally important in a digital lifestyle-driven ecosystem is a robust and elastic applications infrastructure, one that seamlessly handles rapid, almost immediate shifts in the demand cycle.
Oracle Communications Convergent Charging and Policy is a market-leading BSS solutions designed to enable providers to address a here-to-stay, mobile-first, digital lifestyle. The cornerstone of this solution is delivering an intuitive and rich experience for end users, as well as internal customers in the front-office: customer care, sales, marketing and back-office: finance, IT and operations alike. Integral to all of Oracle’s investments and innovation strategy is a focus and commitment to continual operational enhancements that deliver greater value, faster ROI and lower TCO.
With that backdrop, Oracle Communications is pleased to announce a significant coordinated suite release with a rich set of charging and revenue management functional and architectural enhancements packaged in the following product updates: