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The purpose of this blog is to highlight some knowledge articles that are essential for working effectively with support that every customer should

know about.


Below is a list of knowledge articles that are used to gather information regarding Network Charging and Control issues reported by customers through Service Requests.

A good suggestion would be to have these KMs added to the Favorites tag.


Enable Selective debug:

  1. SRDC - Enable Selective Debug on the beVWARS process (Doc ID 1533695.1)
  2. SRDC - Enable Selective Debug on the slee_acs Process (Doc ID 1556196.1)


Enable full debug:

  1. SRDC - Enable Debug on NCC Processes (Doc ID 1501045.1)
  2. SRDC - Java Console Tracing (from SMS Screens, Windows Java Control Panel, Java Launcher) (Doc ID 1676886.1)
  3. SRDC - Collecting NCC installer logs (Doc ID 1923676.1)


Enable tracing:

  1. SRDC - Enable Tracing the xmsTrigger Process (Doc ID 2202685.1)
  2. SRDC - Enable DCA Tracing (Doc ID 1916800.1)
  3. How to Enable and Disable Tracing on a SUA Stack (SIGTRAN) (Doc ID 1293751.1)
  4. SRDC How to Snoop an Interface (Doc ID 2069513.1)


Core dump analyze:

  1. SRDC - Use GDB to Read Core Files and View Backtrace Information on Solaris (Doc ID 1555511.1)
  2. SRDC - Use MDB to Provide a Stack Trace (Doc ID 1511413.1)



  1. SRDC - Run HCVE for Database (RDA 4.XX) (Doc ID 1675438.1)
  2. SRDC - Run HCVE for Database (RDA 8.XX) (Doc ID 1675444.1)
  3. SRDC - Run HCVE for Solaris & OCNCC (RDA 4.XX) (Doc ID 1675448.1)
  4. SRDC - Run HCVE for Solaris & OCNCC (RDA 8.XX) (Doc ID 1675425.1)
  5. SRDC - Run an RDA Report for Network Charging and Control (Doc ID 1582271.1)


Oracle Database logs:

  1. SRDC - Lookup the Oracle alert log destination and provide the log (Oracle 10) (Doc ID 1673416.1)
  2. SRDC - Lookup the Oracle alert log destination and provide the log (Oracle 11) (Doc ID 1673417.1)

SRDC= Service Request Data Collection


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Oracle Communications Global Business Unit (CGBU) is announcing the release of Oracle Communications Services Gatekeeper

Services Gatekeeper 6.1 requires the Java Development Kit (JDK)1.8 release.

The Services Gatekeeper PRM Portals have been upgraded to the Java Lightweight UI Extensions version 2.0 release.




  • New Access URLs for the PRM Portals
  • New Ability to Add Your Own Custom Actions for APIs
  • IPv6 Mapping No Longer Required
  • New Actions and Features Available for API Actions
  • New API Management Options for Securing the Services Gatekeeper Methods
  • New Ability to Protect REST APIs with a White List of IP Addresses
  • New Option to Create an API Without Authentication
  • New EDR/Alarm for ApiFirewall Violations
  • API Management Now Accepts HTTP Delete Actions
  • New Clarification on Using Variables and Wildcards for API Resource Mapping
  • New Subscription Management Features
  • New Option to Create Applications Without APIs
  • New Ability to Use 24- and 32-Byte Application Passwords
  • EDR Enhancements for API Management
  • New Functionality for APIs
  • Support for the New Diameter Timestamp Data Type - May Require that You Update Your Code
  • New Non-Standard Diameter Rx AVP Support for QoS Features
  • New Support for JavaDB with Multi-tier Services Gatekeeper
  • New Custom Native SMPP Error Code for Custom Interceptors
  • New Attributes for Native SMPP MO Messages

There are database schema changes between Services Gatekeeper 6.0 and Services Gatekeeper 6.1.

Please refer to the release notes for more details.

Product releases are available for download from the Oracle Software Delivery Cloud.

OCSG 6.1 documentation can be found here.

Please refer to Knowledge Document id 2194292.1 for more details about this announcement.

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