Oracle provides Communications Service Providers (CSPs) with the most comprehensive Concept to Cash to Care (C2C2C) solution for personalized brand experience and fast time to revenue, with reduced implementation risk, reduced operating cost, and the increased flexibility required to innovate across markets and business models.
Oracle Application Integration Architecture (AIA) for Communications encompasses pre-built integration accelerators, which are instrumental components for the Oracle Communications Order to Cash (O2C) solution. These include:
Oracle Communications O2C Integration Pack for Oracle Communications Billing and Revenue Management (BRM)
Oracle Communications O2C Integration Pack for Oracle Communications Order and Service Management (OSM)
Oracle Communications O2C Integration Pack for Oracle’s Siebel CRM
Siebel CRM Integration Pack for Oracle Communications BRM: Agent Assisted Billing Care