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Over the next few months, the Communications Global Business Unit (CGBU) Support team will be conducting a review of open Service Requests (SRs) across all the CGBU products.  The purpose of this review is to ensure that all SRs and any associated bugs are valid, have appropriate action plans, and the status is set correctly.  As part of this process, Support will be evaluating the items that have associated Bugs and Enhancements to determine the course of action towards resolution.   For any SRs where there is no short term action plan to resolve in the upcoming sets of patch and release cycles, Support will be processing the SRs towards closure.   customersupportservice.png

 

With these SR closures, Customers will not lose the ability to track the status of the open Bugs and Enhancements.   Where SR closure is appropriate, Support will ensure the associated Bug or Enhancement records have up to date published information.  In addition, where applicable, a Knowledge Article will be added to the Oracle Knowledgebase documenting the problem details.  Oracle will then continue to provide updates to the Bugs, Enhancements and Knowledge as appropriate throughout the resolution process.  Through the MOS portal (support.oracle.com), customers have the ability to mark the Bugs, Enhancements and Knowledge Articles as favorites towards easily tracking the status of the disposition of the issues. 

 

Our goal is to consolidate information to make tracking issues and enhancements more efficient.  We want to make the information and status of issues easy to find and available when needed.   Our teams look forward to working with you not only throughout this SR review process but on future SRs as well.  

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Want to gain a better understanding about a few "How To’s" for My Oracle Support Community?  Visit these links to get a better understanding about how to accomplish different things in the My Oracle Support Community?

  • My Oracle Support Overview Community – 1614073.1
  • How to Complete your profile in My Oracle Support Community – 1614358.1
  • How to start a discussion in My Oracle Support Community – 1614724.1
  • Posting replies in My Oracle Support Community – 1614734.1
  • How to participate in My Oracle Support Community –  1614725.1

 

 

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Did you know that you, a My Oracle Support (MOS) User, can update your Service Request (SR) while waiting in a doctor's office? Or access the knowledge base from a coffee shop?  Yes, you can help us keep your SR rolling by using the MOS Mobile app.  This three-minute Knowledge Video shows how to download the MOS Mobile app, view and update a Service Request, perform a Knowledge Search, and approve users: Discover How to use My Oracle Support - Mobile My Oracle Support.

Kalpanaa-Oracle

Powerview Feature in MOS

Опубликовано: Kalpanaa-Oracle 11.02.2015


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Turning on PowerView in My Oracle Support is the one thing that will help you show the information most important to you!

 

PowerView is a filter that can increase your search results within My Oracle Support. Create and save PowerViews for a specific set of products, turn it on, and automatically filter Knowledge and other regions based on the filter.  You can create multiple PowerViews to display information that you need in different situations. For more information, click here

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Oracle Communications is pleased to announce that on Thursday, 22 January 2015, we introduced the most comprehensive API exposure platform in the industry with the release of Oracle Communications Services Gatekeeper 6.0 (OCSG 6.0)OCSG 6.0 introduces expansive API Management capabilities to manage the entire API lifecycle enabling enterprises and CSPs to accelerate internal development, engage with partners and monetize assets. OCSG 6.0 delivers this alongside industry leading SLA management, analytics and an extensive array of built-in communications services.  To find out more about key features etc please read this article.  To participate in the discussion with regards to this announcement, please follow the community thread here.

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As part of Oracle Premiere Support’s Get Proactive with Industry Solutions , Hot Topics E-mail keeps you informed of the latest News and Knowledge Notes from Oracle Support and provides you the option to receive updates related to service requests and products that you specify. By subscribing to Hot Topics you can receive notification when:

  • Information has been published or updated in the Knowledge Base for the products you select
  • Product information changes
  • An update has been made to a Service Request
  • There are updates to Knowledge Articles, Alerts, Bugs, De-support Notices and Field Action Bulletins.

Hot Topics E-mail will send you formatted messages with links to the content that has changed, based on your preferences. For your selected products, you can choose to be notified of updates to Knowledge Articles, Alerts, Bugs, De-support Notices and Field Action Bulletins. Configure My Oracle Support now and start receiving Hot Topics E-mails today.<Read More>

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In order to help customers plan and be prepared to download the patch sets released for Oracle Communications Order and Service Management, Oracle Support has created Knowledge article providing the high level release schedule.  Please visit the Knowledge article 1392977.1 to obtain the latest information about the patch set release schedule.  This article is updated periodically to keep the information up to date.  Feel free to open a community thread here, if there are any questions about the schedule or time frame.

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In order to help customers plan and be prepared to download the Patchsets released for Pricing Design Center for release 11.1, Oracle Support has created knowledge articles providing the high level release schedule.  Please visit the knowledge article 1469388.1 for PDC 11.1 release to obtain the latest information about the Patchset release schedule. This article is updated periodically to keep the information up to date.

 

Feel free to open a community thread here, if you have any questions about the schedule or time frame.


We encourage our customers to upgrade their systems to the most recent Patchset on a regular basis to keep their system up to date with the latest fixes and product enhancements.

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In order to help customers plan and be prepared to download the Patchsets released for Elastic Charging Engine for release 11.2, Oracle Support has created knowledge articles providing the high level release schedule.  Please visit the knowledge article 1670215.1 for ECE 11.2 release to obtain the latest information about the Patchset release schedule. This article is updated periodically to keep the information up to date.

 

Feel free to open a community thread here, if you have any questions about the schedule or time frame.

 

We encourage our customers to upgrade their systems to the most recent Patchset on a regular basis to keep their system up to date with the latest fixes and product enhancements.

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Oracle Communications Services Gatekeeper(OCSG) is designed to achieve “five nines” (99.999%) service availability for a fully redundant deployment. Please refer this document about how the Services Gatekeeper design implements that level.

 

OCSG's high-availability mechanisms are supported by the clustering mechanisms made available by Oracle WebLogic Server. For general information about Oracle WebLogic Server and clustering, see Oracle Fusion Middleware Using Clusters for Oracle WebLogic Server here.


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In order to help customers plan and be prepared to download the patch sets released for Oracle Communications Unified Inventory Management, Oracle Support has created knowledge articles providing the high level release schedule.  Please visit the knowledge article 1160706.1 to obtain the latest information about the patch set release schedule.  This article is updated periodically to keep the information up to date.  Feel free to open a community thread here, if you have any questions about the schedule or time frame


It is recommended to keep your implementation current to avoid known issues from surfacing and to be able to benefit from latest and greatest product evolutions/enhancements.

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In order to help customers plan and be prepared to download the patch sets released for Oracle Communications Metasolv Solution Software, Oracle Support has created knowledge articles providing the high level release schedule.  Please visit the knowledge article 1369409.1 to obtain the latest information about the patch set release schedule.  This article is updated periodically to keep the information up to date. Feel free to open a community thread here, if you have any questions about the schedule or time frame.

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In order to help customers plan and be prepared to download the patch sets released for Billing and Revenue Management for release 7.4 and 7.5, Oracle Support has created knowledge articles providing the high level release schedule.  Please visit the knowledge article 160734.1 for release 7.4 and 1451589.1 for release 7.5 to obtain the latest information about the patch set release schedule.  Feel free to open a community thread here, if you have any questions about the schedule or time frame.

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Premier Support has ended for  Oracle Communications Billing and Revenue Management (OCBRM) 7.4 Release as of September 2014.

 

Please purchase Extended Support License to avail any new fixes until September 2017.  You can read Oracle Lifetime Support Policy for more information.

Refer Oracle Software Technical Support Policies to know more about different Technical Support Levels (E.g. Premier Support, Extended Support etc.)


We recommend you to upgrade to latest OCBRM 7.5 release. Until you execute the upgrade plan, you can contact your Support Sales Representative to purchase Extended Support on the current 7.4 release. However you can download any existing OCBRM 7.4 patches on My Oracle Support (MOS).


Please visit OCBRM Community for further discussions: Attention Oracle Customers On OCBRM 7.4 Release - Premier Support Ended


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The My Oracle Support Community has moved to the latest release on its current platform (Jive). Some new features include a more streamlined interface and notifications and the new category concept that enables new filtering options for content. To quickly get up to speed on the changes, be sure to visit Information Center: My Oracle Support Community (MOSC) - How to Video's, Documentations, Webcast Schedules and more ... (Doc ID 1616733.2) and go to the ‘How to Video Series’ tab for a brief overview of key community features and functions.

 

We encourage you to leave comment on this blog for any questions or general feedback.  Thanks for reading!

Welcome to the My Oracle Support Community! We highly encourage you to personalize your community display name to make your activity more memorable. Please see https://community.oracle.com/docs/DOC-1022508 for instructions.