Skip navigation

BRM 7.5 includes Oracle Communications BRM Pipeline Configuration Center (PCC), which is a Web-based application used to configure pipeline setup components for Pipeline Manager.

 

PCC runs on a managed server in an Oracle WebLogic Server domain. To interact with PCC, users enter the PCC login page URL in a browser and then enter their PCC user name and password in the login page. After a user is authenticated, the PCC home page appears in the browser.

 

PCC and Pipeline Manager Integrated Architecture is shown as below :-

ins_pcc_arch_no_pm_details.gif

For information about pipelines and Pipeline Manager, see the BRM documentation.

 

For information about installing and administering PCC, see BRM Installation Guide.

 

For information about using PCC to configure pipeline setup components, see the PCC Help. You can find this link on the top Right Hand Side (RHS) once you open PCC home page.

 


We Value Your Feedback


If you would like to suggest improvements or have general feedback, we encourage you to leave us a comment in this blog.

Feel free to open a community thread here, if you have any questions about the feature.

This article provides guidelines to help you troubleshoot problems with Oracle Communications Offline Mediation Controller (OCOMC). It is always recommended to perform some troubleshooting exercise before you contact Oracle Support Team when any problems occur.ocomc.jpg


Please refer to this documentation link to troubleshoot OCOMC issues or errors before you log on a Service Request.


If you still prefer to open a Service Request, then provide below details while opening :-


  • A clear and concise description of the problem, including when it began to occur.
  • Relevant portions of the relevant log files.
  • Relevant configuration files.
  • Recent changes in your system after which the problem occurred, even if you do not think they are relevant.
  • List of all Offline Mediation Controller components and patches installed on your system.

 

Feel free to open a community thread here, if you have any questions about the topic.

This article provides guidelines to help you troubleshoot problems with Oracle Communications Pricing Design Center (PDC).


It is always recommended to perform some troubleshooting exercise before you contact Oracle Support Team when any problems occur.cnt2507669.jpg


Please refer to this documentation link to troubleshoot PDC issues or errors before you log on a Service Request.


If you still prefer to open a Service Request, then provide below details while opening :-


  • A clear and concise description of the problem, including when it began to occur.
  • Relevant portions of the relevant log files.
  • Relevant configuration files.
  • Recent changes in your system after which the problem occurred, even if you do not think they are relevant.
  • List of all PDC components and patches installed on your system.

 

Feel free to open a community thread here, if you have any questions about the topic.

The Lifetime Support Policy provides access to technical experts for as long as you license your Oracle products and consists of three support stages: Premier Support, Extended Support, and Sustaining Support. cnt2267539.jpg

 

This article will provide you more details about different Oracle Lifetime Support Stages and their benefits.

 

Premier Support: Provides comprehensive maintenance and software upgrades for your Oracle Database, Oracle Fusion Middleware, and Oracle applications for five years from the general availability (GA) date.

 

Benefits:

 

  • Major product and technology releases.
  • Technical support.
  • Access to My Oracle Support.
  • Updates, fixes, security alerts, data fixes, and critical patch updates.
  • Tax, legal, and regulatory updates.
  • Upgrade scripts.
  • Certification with most new third-party products/versions.
  • Certification with most new Oracle products.

 

Extended Support: Puts you in control of your Database, Middleware, and Applications upgrade strategy by providing additional maintenance and upgrades for Oracle Database, Oracle Fusion Middleware, and Oracle Applications for an additional fee. Extended Support lets you stay competitive, with the freedom to upgrade on your timetable.

 

Benefits:

 

  • Major product and technology releases.
  • Technical support.
  • Access to My Oracle Support.
  • Updates, fixes, security alerts, data fixes, and critical patch updates.
  • Tax, legal, and regulatory updates.
  • Upgrade scripts.
  • Certification with most existing third-party products/versions.
  • Certification with most existing Oracle products.
  • Extended Support may not include certification with some new third-party products/versions.

 

Sustaining Support: Maximizes your investment protection by providing maintenance for as long as you use your Oracle software. Features include access to Oracle online support tools, upgrade rights, pre-existing fixes and assistance from technical support experts. When Premier Support expires, if you choose not to purchase Extended Support, or when Extended Support expires, Sustaining Support will be available for as long as you license your Oracle products.

 

Benefits:

 

  • Major product and technology releases.
  • Technical support.
  • Access to My Oracle Support.
  • Fixes, updates, and critical patch updates created during the Premier Support stage.
  • Upgrade scripts created during the Premier Support stage. Sustaining Support does not include.
  • New updates, fixes, security alerts, data fixes, and critical patch updates.
  • New tax, legal, and regulatory updates.
  • New upgrade scripts.
  • Certification with new third-party products/versions.
  • Certification with new Oracle products.

 

For more specifics on Premier Support, Extended Support, and Sustaining Support, please refer to Oracle’s "Technical Support Policies"

 

For more details on Oracle Lifetime Support Policy for Oracle Applications, please refer to "Oracle Lifetime Support Policy"

 

 

Feel free to open a community thread here, if you have any questions about the topic.

This article provides guidelines to help you troubleshoot problems with Oracle Communications Elastic Charging Engine (ECE).

ECE is a module of Oracle Communications Advanced Billing and Revenue Management Product. cnt2507669.jpg

It is always recommended to perform some troubleshooting exercise before you contact Oracle Support Team when any problems occur.

Please refer to this documentation link to troubleshoot ECE issues or errors before you log on a Service Request.


If you still prefer to open a Service Request, then provide below details while opening :-

  • A clear and concise description of the problem, including when it began to occur.
  • Relevant portions of the relevant log files.
  • Relevant configuration files.
  • Recent changes in your system after which the problem occurred, even if you do not think they are relevant.
  • List of all ECE components and patches installed on your system.

 

Feel free to open a community thread here, if you have any questions about the topic.

We receive many Service Requests seeking details of the System Requirements (like Software or Hardware Compatibility information) during the installation or upgrade of Oracle Products. Since the mentioned CGBU products are tightly integrated, it is recommended to refer the System Requirement details carefully before starting to install, upgrade or integrate them. blog.jpg


This article will provide you the documentation links for Oracle Communications Billing and Revenue Management (OCBRM), Oracle Communications Offline Mediation Controller (OCOMC),  Oracle Communications Pricing Design Center (OCPDC)  and Billing Care products through which you can get to the 'System Requirements' of the respective products.

 

Below are the navigation links :-


Oracle Communications Billing and Revenue Management: Refer link1 and link2.

Oracle Communications Elastic Charging Engine [Module of OCBRM]: Refer this link.

Oracle Communications Offline Mediation Controller: Refer this link.

Oracle Communications Pricing Design Center: Refer this link.

Oracle Communications Billing Care: Refer this link.


Note that the respective documentation sections stand a chance to get updated with every release. Hence it is advisable to bookmark these links and refer them on regular basis which would help during project planning, installation or upgrade activities.

 

Feel free to leave a comment or open a community thread here, if you have any questions about the topic.

You can download GA version of Oracle Communications Pricing Design Center Product through Oracle Software Delivery Cloud portal.

 

Below are the steps to follow:-

 

  1. Sign-in to Oracle Software Delivery Cloud with your credentials.
  2. Accept the "Export Restrictions" Terms/Conditions.
  3. In the Product field, provide value as "Oracle Communications Pricing Design Center" and select the supported Platform, say " Linux x86-64".
  4. Click on "Continue" button.
  5. On the next page, again click on "Continue" button.
  6. Accept the "Oracle Standard Terms and Restrictions" and click on "Continue" button.
  7. Now, you can download PDC Product by clicking on the available links or using “Download All” button.

 

  Feel free to open a community thread here, if you have any questions about the feature.

You can download GA versions of Oracle Communications BRM, Elastic Charging Engine and Billing Care Products through Oracle Software Delivery Cloud portal.cnt2200421.jpg

 

Below are the steps to follow:-

 

  • Sign-in to Oracle Software Delivery Cloud with your credentials.
  • Accept the "Export Restrictions" Terms/Conditions.
  • In the Product field, provide value as "Oracle Communications Advanced Billing and Revenue Management" and select the supported Platform, say "Linux x86-64".
  • Click on "Continue" button.
  • On the next page, again click on "Continue" button.
  • Accept the "Oracle Standard Terms and Restrictions" and click on "Continue" button.
  • Now, you can download OCBRM, ECE and Billing Care Products by clicking on the available links or using “Download All” button.

 

  Feel free to open a community thread here, if you have any questions about the feature.

We are glad to announce an enhancement to the Service Request creation process in My Oracle Support called Guided Resolution. This applies to new SRs being raised against the Oracle Communications Billing and Revenue Management (OCBRM) product of the Oracle Billing and Revenue Management family. This is introduced in a phase-wise manner, starting with Subscription Management, Billing and Invoicing functional areas.


cnt2200315.jpgGoing forward, Guided Resolution will be introduced to remaining OCBRM functional areas as well.


What is in the store:


  • We now have better defined problem types and sub-types when raising a new SR.
  • "Guided Resolution" consists of a few concise questions and answers resembling a decision tree to narrow down the aim of the issue being reported.
  • Relevant knowledge documents are suggested based on the decision tree path taken providing a possible immediate solution to the issue.
  • Relevant SR Data Collection (SRDC) documents are suggested where appropriate; describing what information should be collected to complete the SR creation.

 

We hope these enhancements in the SR creation process will improve the likelihood of finding a quick solution to common issues and speed up the SR resolution process with precise information being gathered as per SRDCs.

 

Feel free to open a community thread here, if you have any questions or suggestions that are specific to the BRM Guided Resolutions.

Oracle conducts focus groups, surveys and polls across our customer base as part of our Oracle Customer Advisory Panel program - providing feedback to our executives, our product development teams, and our various lines of business.

As a member of the Oracle Customer Advisory Panel program, you will be invited to participate in very short highly targeted web-based surveys no more than once a month. Each invitation will describe the study topic, and you can decide to participate as frequently as you want. In return, we will provide valid customers with invitation-only access to Oracle's Customer Connect community, the premier place to network with other customers and view results from recent customer panels.

To become a member of the Oracle Customer Advisory Panel and participate in future research activities, please provide the requested information by clicking here, so that we may send a short questionnaire that will help us invite you to studies that are of most relevance to you. You can also navigate to this link from the “
Join the Oracle Customer Advisory Panel” link available on My Oracle Support Sign-in page.


Feel free to open a community thread here, if you have any questions about the feature.

Announcements of security fixes made in Critical Patch Update Advisories and Security Alerts are available, and it is updated when new Critical Patch Update Advisories and Security Alerts are released.cnt2462715.jpg

 

Critical Patch Updates are collections of security fixes for Oracle products. They are available to customers with valid support contracts. Oracle will issue Security Alerts for vulnerability fixes deemed too critical to wait for distribution in the next Critical Patch Update.

 

Security fixes in third party products distributed with Oracle products are announced in the Third Party Bulletin. Please note that Oracle has no control over the timing and content of security fixes created by third parties.

 

Thorough details about below sections are provided in the Critical Patch Update Advisory link:-

 

  • Critical Patch Updates
  • Security Alerts
  • Third Party Bulletin
  • Public Vulnerabilities Fixed
  • Policies
  • Reporting Security Vulnerabilities
  • References

 

It is also possible to receive notification of new announcements by Email. You can refer to section instructions on how to configure email notifications to know more about the same.

Feel free to open a community thread here, if you have any questions about the feature.


documentation.jpg

There are changes in the look and feel of the Oracle Communications Documentation in the Oracle Help Center. These standardized changes are inline with the look and feel of other

Oracle Products Documentation (e.g. Oracle Fusion Middleware etc.) in the Oracle Help Center.

 


Some of the significant changes are listed below:-

 

- Removal of the option which downloads a zip file that includes all the formats published for that library, including HTML, PDF, ePub, and Mobi :

- Instead, from any page that lists books, we can now open or download a PDF, ePub, or Mobi version (as available) of each book by clicking the "Download As" icon.

 

An example screen is shown below :

- Within the HTML version of each book, there is a "Download" button that provides the same options, as mentioned in the above point :

 

 

- You can also share the documentation links through Social Networking sites options, as shown below :

New format is applicable for the new releases of the Communications Products and changes will happen incrementally for upcoming releases. The products for which the documentation has been reformatted can be identified by the absence of the "Download" option, next to the "View" option in the top level documentation page.

The changes to take effect already started from late June 2015.


Note: Currently these changes are not applied to Oracle Communications Products that do not release documentation in HTML format.

 

Feel free to open a community thread here, if you have any questions.

When raising a Service Request (SR) with the Oracle Support Team, it is important to include a detailed Problem Description.        cnt2200313.jpg

 

Below are some guidelines towards the type of information that should be included.

 

A good Problem Description would include the following information:

 

  • Describe the current behavior including details of the loss of functionality and the full detail of any error messages associated with the issue.
  • Describe the sequence of events that occurred.
  • What is the expected or acceptable result?
  • Is there a workaround?
  • Provide business impact information, estimated number of users affected, the significance of loss, associated milestones.
  • Whether it is a Production Issue or Non-Production Issue?
  • Is the problem reproducible in out of the box setup?
  • Detailed steps to replicate the issue in out of the box setup.
  • Patch Information.
  • If upgrading, please provide upgrade path versions being taken.
  • Provide any additional information relevant to the problem that may assist Oracle in troubleshooting and resolving it.

 

Providing this information will enable the Support Engineer to collaborate with you more effectively and focus their analysis on the specific problem experienced.

 

Feel free to open a community thread here, if you have any questions.

Check out the exclusive list of How To KM Articles in BRM, PDC and ECE Products by clicking this KM Note ID: 1508029.1   

                                                                                                                                                                                       cnt2200321.jpg

This Master Note is a reference to a collection of useful How To articles for these products.       


Some of the articles mentioned in the Master Note are:-

  • How To : Install And Setup An Instance Of ECE-PDC-BRM
  • How To : Rate Usage in ECE and Load the Output into BRM
  • How To : Deploy BRM JCA Adapter And Test Using BRMAdapterServletClient In Weblogic Server

and much more.


For the complete list of articles, refer to the mentioned KM Note.

 

You can also bookmark this KM Note under Favorite List as it gets updated regularly. For more information on how to bookmark articles, you can refer to this blog post.

 

Feel free to open a community thread here, if you have any questions about the feature.

 


Favorites feature enables you to bookmark the KM Notes in My Oracle Support (MOS) and make them accessible directly from the Favorites menu. It provides quick access to information of your choice.

KM.jpg

Adding the KM Note as Favorite:-

 

To create a favorite, open the KM Note and you can see the star icon. Click the star icon to make the item a favorite.

Adding_Favorite.jpg

Fig: Adding a Sample KM Note as Favorite


Removing the item from Favorite list:-

 

Click the star icon again to remove the favorite.

Removing_Favorite.jpg

Fig: Removing a Sample KM Note as Favorite

Manage Favorites:-

 

From the Favorites menu (the star icon inline with the tab names), select Manage Favorites to view all of your favorites, remove favorites, manage favorite folders, or go to a favorite.

Manage_Favorite.jpg

Fig: Managing Favorites


Feel free to open a community thread here, if you have any questions about the feature.

Welcome to the My Oracle Support Community! We highly encourage you to personalize your community display name to make your activity more memorable. Please see https://community.oracle.com/docs/DOC-1022508 for instructions.