Why wait for your phone to ring with someone asking you what happened to a specific work order. The resources exist to track the activities of a work order in addition to controlling the steps that a work order can take.
As of A9.2, the capability to track your work order was added. The Work Order Ledger can now be setup to track the work order header changes. Any field that resides in the work order header file (F4801) can be setup and tracked so you will always know all of the activities of a work order. For more information, refer to Work Order Ledger (P48019) (Doc ID 1279122.1).
As of A93.1, Work Order Activity Rules now work with discrete or standard work orders. Setting up the statuses that your work orders can take assist with the proverbial mistake of trying to reopen a closed work order. It simply won't be allowed to occur using Order Activity Rules.
Work Order status can be affected by running certain programs based on processing option settings behind each program.
Enter/Change Order (P48013) - Interactive Program
Order Processing (P31410) - Batch Program
Inventory Issues (P31113) - Interactive Program
Completion (P31114) - Interactive Program
Super Backflush (P31123) - Interactive Program
Work In Process or Completions (P31802) - Batch Program. Both modes, Proof and Final can be setup to update WO Status
Work Order Variances (P31804) - Batch Program. Both modes, Proof and Final can be setup to update WO Status
Another phone call that occurs is when the material handler calls to ask what is this item doing on the parts list. You can determine if the bill of material was changed to include the item or, if an unplanned item was manually added to the parts list. The feature to display updates to the bill of material is available using BOM Change File Inquiry (P3011).
When the Log Bill of Material (BOM) Changes field in the Manufacturing Constants for a Branch/Plant is set to 'Y', history records are created in the Bill of Material Changes File (F3011). The Bill of Materials Change File includes all of the same fields as the Bill of Materials Master file (F3002) plus a field to record the Action Code. When a new bill of material is added (Action Code A), a copy is created in the change file. When a bill is changed or deleted (Action Code C or D), the pre-change condition is recorded in the change file. The BOM Change File Inquire program displays a selection of the fields from these records.
Help your manufacturing operations by using the tools that exist now. These tools allow you to stay on top of your work orders so no surprises or puzzles are brought to your attention.