How many times during your work day do you think of a quick question that you would like to ask World Manufacturing or World Distribution and do not want to stop to open a new service request? Are you aware that there is a way to us a question without opening a new service request?
The tool that is available for you to ask a question is called My Oracle Support Community (MOSC). Document 2266333.1 - FAQ: My Oracle Support Community (MOSC) Information and User Reference is available explaining the steps of how to open a community thread. In addition, when opening a community thread, you can remain anonymous.
The space to use to reach Supply Chain Management - JDEW (MOSC). Also, when asking your question, we ask that you please include the World release that you are operating as this information will assist us with answering you in a timely manner.
So next time that you have a question, no matter how trival you think it is, open a thread in our Community and we will answer you. Should your question be complicated, we will guide you and make suggestions.