A little known feature in SWM Case Management is the ability to bill for cases to a customer who is not set up with a warranty entitlement. The functionality is easy to enable and it allows the system to create a workfile (F4212) record that ultimately is converted into a an invoice. As with service work orders and service warranty contracts, the Case Management billable system integrates with Service Billing (48S) and Accounts Receivable (03B).
Case Management offers two billing methods:
- Time and Material - captured using the Case Time Entry (P17505) application
- Flat Rate - captured at the case header level in the Billing Information screen.
For a quick explanation of how the process flow works, refer to Doc ID 1487595.1, and click on the link titled "Billing for Cases".