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My Oracle Support (MOS) Blog

71 posts
My Oracle Support Essentials Webcasts May 2019

Oracle Support delivers essential training for our customers via live web conferences and recorded sessions.
          
These webcasts are included with your Oracle Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.
              
                    
Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.
                   
To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.
My Oracle Support Essentials Webcasts April 2019

Oracle Support delivers essential training for our customers via live web conferences and recorded sessions.
          
These webcasts are included with your Oracle Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.
              
                    
Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.
                   
To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.
Learn and Connect with Oracle Support at COLLABORATE 19

COLLABORATE 19 is the annual technology and applications forum for the Oracle user community hosted by the IOUG, OAUG, and Quest International user groups, happening April 7–11 in San Antonio.
Come and Meet with Us
Oracle Customer Support Services will be participating at the conference, with experts available at venues and networking events throughout the week to share best practices for adopting and optimizing Oracle solutions.
Don't miss the opportunity to interact with Oracle Support at the Support Stars Bar. Stop by the Oracle booth within the Exhibition Hall for answers to your toughest support questions and learn about proactive support tools and services.
Sessions and Workshops
Oracle Customer Support Services will present several sessions on popular Oracle applications and technology topics.

See the conference agenda for the latest schedule.
We look forward to engaging with you, answering questions, and helping you get more value from your Oracle products and services. See you in San Antonio!
My Oracle Support Essentials Webcasts March 2019

Oracle Support delivers essential training for our customers via live web conferences and recorded sessions.
          
These webcasts are included with your Oracle Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.
              
                    
Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.
                   
To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.
My Oracle Support Essentials Webcasts February 2019

Oracle Support delivers essential training for our customers via live web conferences and recorded sessions.
          
These webcasts are included with your Oracle Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.
              
                    
Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.
                   
To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.
My Oracle Support Essentials Webcasts January 2019

Oracle Support delivers essential training for our customers via live web conferences and recorded sessions.
         
These webcasts are included with your Oracle Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.
             
                   
Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.
                  
To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.
My Oracle Support Essentials Webcasts December 2018

Oracle Support delivers essential training for our customers via live web conferences and recorded sessions.
          
These webcasts are included with your Oracle Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.
              
                    
Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.
                   
To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.
My Oracle Support Essentials Webcasts November 2018

Oracle Support delivers essential training for our customers via live web conferences and recorded sessions.
         
These webcasts are included with your Oracle Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.
             
                   
Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.
                  
To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.
Are you an experienced user of Oracle E-Business Suite on Oracle Cloud? If so, we have an excellent new accreditation track that will help you leverage additional resources and insights from our product support team.
The new accreditation will empower you to:
  • Build a customized toolkit of resources for Oracle E-Business Suite on Oracle Cloud. This includes creating bookmarks for knowledge documents and web pages, and setting up "Hot Topics Emails" to notify you when a knowledge document in your toolkit is updated.
  • Leverage both My Oracle Support Community and Oracle Cloud Customer Connect to find information, ask questions, and interact with industry peers and Oracle Support in a 24/7 environment.
  • Utilize patching and backup processes in targeted ways, like learning how to clone utilities in order to move an application from on-premises to Oracle Cloud.
  • Take advantage of guided resolutions in the Oracle Knowledge Base and within the service request (SR) creation flows to create effective SRs and speed up your resolution times.
This accreditation's focus is on helping you drive productivity as you leverage the value of your Oracle E-Business Suite applications on Oracle Cloud. To get started, check out Doc ID 2454615.1.
Oracle Support Accreditations are self-paced, guided learning paths with targeted resources and exams to validate your skills. The easy-to-consume modules will show you how to leverage available tools and resources, offer you time-saving best practices, and help you to unleash your potential by optimizing support interactions.
Get accredited today!
My Oracle Support Essentials Webcasts October 2018

Oracle Support delivers essential training for our customers via live web conferences and recorded sessions.
         
These webcasts are included with your Oracle Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.
             
                   
Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.
                  
To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.

Reserve a One-on-One Stars Bar Engagement at Oracle OpenWorld
This year, Oracle Support is giving customers the chance to schedule dedicated, one-on-one appointments ahead of time with our experts at the Oracle Support Stars Bar!
Take advantage of this excellent opportunity to get practical, real-world advice on how to optimize your Oracle solutions. Fill out the consultation form and let us know when you'd like to visit.
Reserving time that is conducive to your schedule ensures you're able to meet with the right Support experts, at your convenience—enhancing your experience and maximizing your time.
Please note that appointments to the Stars Bar are not mandatory. Experts will be available for impromptu discussions throughout Stars Bar operating hours.
Reserved appointments can be scheduled now through October 14, 2018, so don't miss this opportunity, and we'll see you at OpenWorld!
Oracle Support Stars Bar –
Location and Hours
Moscone West Convention Hall, 3rd Floor
Monday, October 22: 10:00 a.m. – 5:30 p.m.
Tuesday, October 23: 10:00 a.m. – 6:30 p.m.
Wednesday, October 24: 10:00 a.m. – 5:00 p.m.
Thursday, October 25: 10:00 a.m. – 2:45 p.m.
Oracle Support has the expertise and resources to help you optimize and innovate within your business, whether you're an executive leader, enterprise resource manager, database admin, IT service engineer, or anything in between.
Visit us at Oracle OpenWorld 2018 in San Francisco, October 22 to 25, and discover tools, knowledge, and best practices for getting the most from your Oracle solutions—on-premises, in the cloud, or a hybrid of both.
Oracle Support
and Services
oow-bldg-ext1-320x100.jpg
Come and engage with Oracle Support and Services leaders and engineers at Oracle OpenWorld.
We can help you discover available support resources and see what's coming next for your Oracle Cloud and on-premise solutions.
See sessions and demos from:
  • Oracle Support
  • Oracle Advanced Customer Services
  • Oracle University
  • And more!
Oracle Support
Stars Bar
Connect with support experts across Oracle’s product portfolio and gain valuable insights at the Oracle Support Stars Bar, located on the third floor of Moscone West.
Support personnel are available for walk-in consultations, or you can schedule a one-on-one engagement ahead of time to fit your event schedule.
Oracle Support
Learning Sessions
Attend a 15-minute Mini-Briefing session on key topics at our Mini-Briefing Center (adjacent to the Stars Bar) and enter a drawing for a chance to win a prize.
Learn about resources to help drive productivity and proactively avoid business obstacles.
Oracle Support
Conference Sessions
Oracle Support offers dozens of dedicated conference sessions for your specific products and solutions, with support tricks and tips for Oracle Database, Oracle E-Business Suite, Oracle Fusion Applications, and more.
Many Oracle Support sessions have historically been some of the best-attended at OpenWorld, with a focus on practical, real-world expertise that you can take home and benefit from immediately.
Oracle Excellence Awards - Proactive Support Champions
Oracle Support's proactive program helps organizations adopt and integrate the latest product capabilities, streamline support resolution, and optimize systems and software performance. Oracle Support annually recognizes customers and partners who have excelled in driving business value adopting Oracle's proactive support offerings.
The Proactive Support Individual Champion awards are presented at the Stars Bar on Monday, October 22, at 1:00 p.m. Join us for the award presentation and find out how real-world peers have had success using Proactive tools and resources.
My Oracle Support
Monday Mix
Join us for the annual My Oracle Support Monday Mix, our unique customer appreciation event that complements your Oracle OpenWorld experience and offers another dimension to the sessions and demos you'll attend all week.
Connect and engage with Oracle Support executives and engineers on Monday, October 22 from 6:15 to 8:30 p.m. at Fang Restaurant, 660 Howard Street in San Francisco (just a three-minute walk from Moscone).
Admission is free for Oracle Support customers with an Oracle OpenWorld badge and photo ID.
Oracle Support has provided award-winning service for more than 40 years, and continues to help our more than 430,000 customers find new possibilities to fuel their success and protect their technology investments. We look forward to seeing you at Oracle OpenWorld 2018.
Oracle Support
Trusted | Secure | Comprehensive

A new release of Oracle Database will soon be available. We encourage you to start planning now to stay current.
We recommend the following upgrade options:
  • If you are currently running 11.2.0.4/12.1.0.2 and you have an Unlimited License Agreement with no immediate need to upgrade, Oracle Database 19c is a good choice. The production release of Oracle Database 19c will be available in CY2019.

  • If you are currently running 11.2.0.4/12.1.x and you need to upgrade now, 18c is a good choice.             
    • NOTE: Oracle Database 18c will be supported for two years after Oracle Database 19c platforms have released on-premises. Oracle Database 19c is the Long Term Support Release or “Terminal Patch Set” for Oracle Database 12.2.
 
The purpose of these recommendations is to help you stay within the guidelines of Lifetime Support and Error Correction Policies (allowing you to avoid costly support exceptions), and to encourage you to take advantage of the new features that are available in the latest product releases.

 

For questions related to certification combinations and Lifetime Support agreements with other Oracle products like Oracle E-Business Suite, Oracle JD Edwards, Oracle PeopleSoft, and Oracle Siebel, please contact your Oracle Account Representative.
 
For additional information, refer to Release Schedule of Current Database Releases (Doc ID 742060.1).

Regards,

Oracle Support
My Oracle Support Essentials Webcasts September 2018

Oracle Support delivers essential training for our customers via live web conferences and recorded sessions.
These webcasts are included with your Oracle Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.
 
       
Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.
      
To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.
Updated: March 5, 2019
Oracle Support knows that to-do lists are long and time is short, so we’ve put together a robust portfolio of proactive tools, diagnostics, and learning resources designed to help you get more done with less effort – on premises or in the Cloud.

 

Through our award-winning My Oracle Support portal, you have access to powerful proactive tools, resources, and knowledge that can help you manage your applications and technology, and allow you to optimize product health and performance.
Begin by reviewing Oracle Support: Get Proactive (Doc ID 432.1), the main location to access proactive programs and product line content. This guide was developed by our own Oracle Support experts and is available via the My Oracle Support portal and Mobile My Oracle Support.

 

Doc ID 432.1 allows you to choose your product area and select the type of task you want to accomplish (Optimize, Resolve, or Upgrade), and will then provide you with resources tailored to your business need.
Get Proactive - Document 432.1
Check out the Get Proactive - Oracle Support Events Calendar (Doc ID 125716.1), which displays upcoming training and user group events. The Events Calendar will also display information about recorded events you can play back, and even let Oracle user groups add events by emailing Get-Proactive_ww@oracle.com!

 

The Events Calendar integrates with your own calendar via Outlook or Thunderbird, and is accessible through My Oracle Support or Mobile My Oracle Support.
Proactive Event Calendar
Request a Get Proactive Report for a personalized view of:
  • Your company’s service request (SR) footprint (by individual Customer Support Identifier)
  • Available proactive resources (relevant tools, trainings, and knowledge)
  • High-level My Oracle Support metrics for incidents, patch downloads, and knowledge accessed
Get Proactive Reports are delivered right to your inbox in three to five business days and will help you optimize your Support interactions through insights on usage and opportunities to further maximize your ROI.

 

Visit Get Proactive Report - Gain Valuable Insights & Maximize My Oracle Support Functionality (Doc ID 2096757.1) to request yours today – through My Oracle Support or through Mobile My Oracle Support.
Get Proactive Report
Connect to My Oracle Support Whenever You Need it, Wherever You Are
As an on-premise or Oracle Cloud customer, you can leverage Mobile My Oracle Support from http://support.oracle.mobi for on-the-go access to critical support information whenever you need it.
Mobile My Oracle Support lets you view, update, tag favorites, and save search information on service requests; you can also access and search knowledge documents, bugs and proactive services.
  • Managed Cloud Services customers – manage, schedule, and approve Requests for Change (RFCs) and save information on RFCs
  • Customer User Administrators (CUAs) can approve or deny any pending requests
Mobile My Oracle Support
Every one of our Get Proactive tools, diagnostics, and resources is available to you at no additional cost as part of Oracle Support, so log in, get started, and “Get Proactive” today!

Welcome to the My Oracle Support Community! We highly encourage you to personalize your community display name to make your activity more memorable. Please see https://community.oracle.com/docs/DOC-1022508 for instructions.