Increase productivity with access to on-line support communities, specific to your Oracle environment, backed by Oracle support experts. Collaborate with an extensive global peer group who share real-world best practices, tips and tricks.
At the heart of My Oracle Support Community (MOSC) are hundreds of engagement spaces that cover a wide range of technologies, applications, and business processes. But MOSC is much more than just a discussion forum.
Targeted Product Areas: Community spaces are specific to Oracle products, increasing ease of access to relevant information.
Follow only the spaces that you work with to get the latest information. Get early access to product news and support features.
Post discussions with your product questions for Oracle experts to engage.
Submit and vote on Ideas to help steer product direction.
Use communities for quick answers in lieu of a Service Request.
Network and Collaborate: Enjoy direct collaboration with Oracle experts and customer peers.
My Oracle Support Community members are experts and peers from the Oracle customer base, with real-world experience; and Oracle’s own Support engineers moderate and contribute to the communities.
The result: unparalleled access to a combination of deep and practical expertise.
Extensive, Targeted Content: Filter out the noise and access content for your areas of interest.
You can "Follow" specific content, topics, or people and get notified in the community or by email of new interactions in the areas you choose to follow.
Knowledge is also shared using current features like Spotlights, Ideas, Instant Polls, Twitter Feeds and Support Blogs.
Always Evolving: Available 24 x 7, MOS Communities grows in value the more it gets used.
Community areas grow in usefulness and relevance as content is added and shared.
High-value content becomes more accessible and easier to find.
Share your own expertise and enhance your own reputation as an expert, as well as network with your peers.
Looking for best practices to take your support experience to the next level?
If you frequently use My Oracle Support (MOS), My Oracle Support Communities, or Cloud Support portal for knowledge search and managing service requests, take advantage of the Oracle Support Accreditation learning program.
Over 19,000 users have already completed an accreditation learning path and exam to build a personalized support toolkit for their role. All accreditation learning resources and exam material are already included in your support contract.
Oracle Support Accreditation includes:
14 learning paths to increase your expertise and efficiency in completing support activities.
Level 1 accreditation highlights core features of the portal applications and provides recommendations to increase productivity.
Level 2 focuses on individual software products to demonstrate best practices for your specific applications.
Learn key concepts about diagnostics, patching, and finding product information more easily and effectively, with tips for implementing them into your daily support activities based on feedback from Oracle product experts. When finished your personalized resource toolkit will help increase your productivity and streamline your support activities.
Is today your day to become an Oracle Support Accredited User?
Learn more: Oracle Support Accreditation Series Index, Document 1583898.1 Join the conversation in the My Oracle Support Community: Oracle Support Accreditation.
The December 2015 My Oracle Support Release added Customer User Administrator (CUA) functionality to the Oracle Cloud Support portal. The change makes it much easier for customers using the Cloud Portal (including many Oracle MICROS and Oracle Hospitality customers) to manage user access and Support Identifier (SI) tasks.
If you are a CUA, you will be notified of current administrative tasks in the notification area in the top area of the Cloud Portal page. You can also click your name, then the Administration sub-link, and you'll be taken to the CUA information view in the Cloud Portal.
Review the video found in "Cloud Support Portal - How to Use the CUA Functionality" (Document 2072499.1).
You can also review existing trainings on how to perform common CUA tasks by visiting "Customer User Administrator (CUA) Roles and Responsibilities" (Document 1544004.2).
The Cloud Portal allows you to verify user approval actions and review Support Identifier notices. However, Cloud Portal does not fully support managing Support Identifier assignments and renewals. To perform these actions you will need to continue using the standard My Oracle Support portal for the time being. Review the video training linked above for more details.
Web application that automatically tracks Advisor Webcasts / newsletter releases / Support training events and also synchronizes events you select into your calendar
Oracle Support sponsors a variety of activities (like our popular Advisor Webcasts) to help customers work more effectively with their Oracle products. Follow our Event Calendar to to stay up to date on upcoming Webcasts and events.
The web app allows you to filter activities by product line, making it easier to see the most relevant items. As new events are added to the schedule, the calendar updates automatically to include sessions, dates, and times. For consistency displayed times will automatically adjust based on your time zone.
The calendar is built using the standard iCalendar format, so you can automatically integrate the calendar data directly in Outlook and Thunderbird. Follow the instructions below to set up your integration and take advantage.