Get More Done With Less Effort – Working Effectively with Oracle Support
If you're like most IT professionals, it can feel like you're getting busier by the minute, taking on more with less time and fewer resources. Your day is packed from start to finish and it can be a real challenge to fit everything in. Wouldn't it be great to get more done with less effort and regain some control over how you spend your time?
We hear you and we want to help! That's why we created the Working Effectively with Support infographic, a quick-start guide on the basics of leveraging the My Oracle Support portal and improving your user experience.
With a small investment of time, you can learn how to make your interactions with Oracle Support more efficient, more productive, and more tailored to your needs through information like:
  • A primer on best practices for learning, engaging with experts, self-solving issues, and opening Service Requests
  • An overview of fundamental My Oracle Support features and functions that can help maximize your productivity
  • A global directory of Support contact numbers for offices and experts near you
  • Guidelines on when and how to request management attention for your Service Request
For even more value-packed learning, register for a live Working Effectively with Support webcast, part of our Oracle Support Essentials Series – Doc ID 553747.1. Whether you're a DBA, a SysAdmin, an Apps administrator, or an IT Manager, Working Effectively with Support adds value.
Content is geared to a range of experience levels, from new My Oracle Support users looking to unleash their potential by gaining knowledge and expertise, to more experienced users who need a quick refresher and are striving to boost their effectiveness.
You'll learn how to increase productivity with time-saving tips and best practices; maximize the health and availability of your software and systems through proactive tools and diagnostics; and leverage the insights and skills you gain to optimize your support experience. Oracle Cloud and MICROS (Hospitality & Retail) users have tailored offerings targeted to their requirements, too, and it all comes in a variety of formats to best meet your learning needs.
Get started on optimizing your support experience today through Working Effectively with Support!