Unleash Your Potential with Oracle Support Level 1 Accreditation for My Oracle Support Portal
Want to take your skills as a My Oracle Support user or Customer User Administrator (CUA) beyond basic tasks like opening Service Requests, adding authorized contacts, or checking the status of your tickets? You may have started exploring some other features and now want to maximize the effectiveness of your support interactions by discovering all the portal offers, then leveraging its tools and resources to save effort and increase efficiency. Trouble is, time is tight and other priorities are constantly competing for your attention…
Don’t worry; we know you have a “day job” and we’ve got you covered with the Oracle Support Level 1 Accreditation for My Oracle Support Portal. The self-paced, easy-to-consume modules will teach you to leverage available tools and resources, offer you time-saving best practices, and help you to unleash your potential by optimizing Support interactions.
To help you streamline portal usage and get more done with less effort, this curriculum will:
Provide the fundamentals of the Customer User Administrator role and Oracle Support Identifiers
Show you how to customize your My Oracle Support Dashboard
Offer tips and tricks for effectively searching knowledge or downloading patches and updates
Share best practices for hardware and software support
Get you proficient at creating and managing Service Requests
Familiarize you with Oracle’s Technical and Lifetime Support Policies
My Oracle Support Essentials Webcasts January 2018
Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included with your Oracle Premier Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.
Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.