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Ensure Optimal Performance with Oracle Support Level 1 Accreditation for Oracle Platinum Services
As an Oracle Platinum Services customer, you know that its proactive patching and monitoring features help your business avoid the unexpected by ensuring your systems stay stable, secure, and up to date…plus, it comes as part of Oracle Support with no incremental costs.  What’s not to love?


As technologists who optimize our optimizations, we can definitely relate. Oracle Support shares your focus on maximizing ROI, efficiency, and availability.  We are also deeply committed towards ensuring you’re successful.


That’s why we’ve created the Oracle Support Level 1 Accreditation for Oracle Platinum Services – the best way to ensure optimal performance on your eligible configurations.  The self-paced curriculum of this program is perfect for Oracle Platinum customers who want to grow their expertise.


Oracle Support Level 1 Accreditation for Oracle Platinum Services offers:
  • Core support documents, process knowledge, and the latest tricks to drive efficiency in supporting your configuration

  • Information about your administrative responsibilities and what Oracle Support covers

  • Opportunities to ask questions of product experts on special welcome calls

  • Knowledge to help you effectively deal with monitoring setups and any faults you may encounter

  • Tips to help you log Service Requests and deal with change management requests

  • Best practices for getting the most out of your My Oracle Support portal experience, including pointers to recommended resources maintained by our product teams

In short, you get a lot in this learning path – just like you do from Oracle Platinum Services!  To learn more and take the next step toward accelerating your journey to proactive optimization, check out Oracle Support Level 1 Accreditation for Oracle Platinum Services (Doc ID 2181586.1) today.



Oracle Support
My Oracle Support Essentials Webcasts February 2018
Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included with your Oracle Premier Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.


Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.


To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.



Oracle Support
Avoid the Unexpected with Oracle Auto Service Request
System Administrators, you’ve all been there:  you leave the office after work on a Friday evening and everything is humming along smoothly…but then, sometime in the middle of the night (and it’s almost ALWAYS the middle of the night, right?), your phone goes off because a process is hung up or a user can’t get to needed applications on your server, storage array, or other device.  Get out of bed, grab a cup of coffee, log in to troubleshoot…it’s nobody’s idea of a good time.


Well, we can help you sleep soundly at night and avoid the unexpected with Oracle Auto Service Request (ASR). ASR works 7X24X365 to isolate known faults, often before you can even detect a problem.  It can automatically upload needed diagnostic data to Oracle Support and open a Service Request on your behalf, reducing your workload and optimizing your efforts.  ASR can also dispatch needed parts to help accelerate resolution and restore availability.  It does so quickly and safely, with security across the software stack and only a single, outbound connection; you can even review all data sent to Oracle any time you want. Best of all, ASR comes at no additional cost as part of your Oracle Premier Support contract!


IT professionals worldwide trust ASR’s breadth and scale to help them unleash their potential and get more done with less effort. It leverages over 25,000 automation rules covering more than 760 product groups and is deployed at tens of thousands of installations in 147 countries. ASR’s automation, speed, security, and reliability help optimize resources and simplify work so you can focus on your “day” job (get it?)…


Check out our new ASR quick-start guide today to learn more about features and benefits.


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