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Updated: March 5, 2019
Oracle Support knows that to-do lists are long and time is short, so we’ve put together a robust portfolio of proactive tools, diagnostics, and learning resources designed to help you get more done with less effort – on premises or in the Cloud.


Through our award-winning My Oracle Support portal, you have access to powerful proactive tools, resources, and knowledge that can help you manage your applications and technology, and allow you to optimize product health and performance.
Begin by reviewing Oracle Support: Get Proactive (Doc ID 432.1), the main location to access proactive programs and product line content. This guide was developed by our own Oracle Support experts and is available via the My Oracle Support portal and Mobile My Oracle Support.


Doc ID 432.1 allows you to choose your product area and select the type of task you want to accomplish (Optimize, Resolve, or Upgrade), and will then provide you with resources tailored to your business need.
Get Proactive - Document 432.1
Check out the Get Proactive - Oracle Support Events Calendar (Doc ID 125716.1), which displays upcoming training and user group events. The Events Calendar will also display information about recorded events you can play back, and even let Oracle user groups add events by emailing!


The Events Calendar integrates with your own calendar via Outlook or Thunderbird, and is accessible through My Oracle Support or Mobile My Oracle Support.
Proactive Event Calendar
Request a Get Proactive Report for a personalized view of:
  • Your company’s service request (SR) footprint (by individual Customer Support Identifier)
  • Available proactive resources (relevant tools, trainings, and knowledge)
  • High-level My Oracle Support metrics for incidents, patch downloads, and knowledge accessed
Get Proactive Reports are delivered right to your inbox in three to five business days and will help you optimize your Support interactions through insights on usage and opportunities to further maximize your ROI.


Visit Get Proactive Report - Gain Valuable Insights & Maximize My Oracle Support Functionality (Doc ID 2096757.1) to request yours today – through My Oracle Support or through Mobile My Oracle Support.
Get Proactive Report
Connect to My Oracle Support Whenever You Need it, Wherever You Are
As an on-premise or Oracle Cloud customer, you can leverage Mobile My Oracle Support from for on-the-go access to critical support information whenever you need it.
Mobile My Oracle Support lets you view, update, tag favorites, and save search information on service requests; you can also access and search knowledge documents, bugs and proactive services.
  • Managed Cloud Services customers – manage, schedule, and approve Requests for Change (RFCs) and save information on RFCs
  • Customer User Administrators (CUAs) can approve or deny any pending requests
Mobile My Oracle Support
Every one of our Get Proactive tools, diagnostics, and resources is available to you at no additional cost as part of Oracle Support, so log in, get started, and “Get Proactive” today!
Business never sleeps and today’s IT professionals have to stay on top of the latest developments – from updates to patches to security alerts and more. Our My Oracle Support portal helps you be informed and efficient by providing options for receiving a range of email alerts and notifications.
Critical Patch Updates and Alert Notifications
Oracle issues alerts for quarterly Critical Patch Updates (CPUs), or when a unique security vulnerability is identified in Oracle products. Visit Critical Patch Updates and Security (Doc ID 281.1) for the latest information.
NOTE: Oracle Cloud operations and security teams regularly evaluate Oracle’s CPUs and Security Alert fixes, then apply the relevant patches in accordance with applicable change management processes.
Find out how you can set up your email alerts by following the instructions on the Oracle Technology Network.
Security Alerts and Bulletins
Hot Topics
You can personalize your "My Account" settings in My Oracle Support to subscribe to Site Alerts and Hot Topics email notifications, which provide information to help you most effectively manage your Oracle portfolio. These notifications are a great way to “get proactive,” and are a best practice if you want to receive targeted alerts for your selected products.
Remember: The more specific you are about your product interests, the more these My Oracle Support communications are personalized to your needs.
Hot Topics Settings
Alerts and notifications from My Oracle Support will help you optimize your time and get more done with less effort. What’s more, every one of our proactive tools, diagnostics, and resources is available to you at no additional cost as part of Oracle Support.
Sign up for proactive alerts and notifications today!
Updated: May 2, 2019


Want to take your skills as a My Oracle Support user or Customer User Administrator (CUA) beyond basic tasks like opening Service Requests, adding authorized contacts, or checking the status of your tickets? Looking for advanced tips, tricks, and best practices for your products, like Oracle Database, Oracle E-Business Suite, or Oracle Engineered Storage? Trouble is, time is tight and other priorities are constantly competing for your attention…
Don’t worry; we’ve got you covered with Oracle Support Accreditations. This targeted learning program helps you build a customized toolkit of support resources and knowledge to optimize support interactions and realize the potential of your Oracle products. They are full of proactive best practices and recommendations you can leverage immediately to get ahead and stay ahead.
These self-paced, guided learning paths have two tiers: Level 1 offerings cover the My Oracle Support and Cloud Support portals, as well as Oracle Platinum Services, while Level 2 Accreditations offer product-focused learning paths to grow more specific knowledge. By getting accredited, you will:
  • Learn practical tips for working with My Oracle Support, including knowledge search and guided resolution strategies
  • Discover product-specific resources to help optimize, enhance, and secure your products
  • Optimize the support resolution process by following best practices and procedures when working with Oracle Support
With 16 learning paths for on-premise and Cloud customers, and over 42,000 total completions to date, Oracle Support Accreditation can add significant value to your operations.
Best of all, every one of our proactive tools, diagnostics, and resources is available to you at no additional cost as part of Oracle Support. Visit the Oracle Support Accreditation - Series Index (Doc ID 1583898.1), choose a learning path, and get started today!
My Oracle Support Essentials Webcasts August 2018

Oracle Support delivers essential training for our customers via live web conferences and recorded sessions.
These webcasts are included with your Oracle Premier Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.
Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.
To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.

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