Updated: May 2, 2019


Want to take your skills as a My Oracle Support user or Customer User Administrator (CUA) beyond basic tasks like opening Service Requests, adding authorized contacts, or checking the status of your tickets? Looking for advanced tips, tricks, and best practices for your products, like Oracle Database, Oracle E-Business Suite, or Oracle Engineered Storage? Trouble is, time is tight and other priorities are constantly competing for your attention…
Don’t worry; we’ve got you covered with Oracle Support Accreditations. This targeted learning program helps you build a customized toolkit of support resources and knowledge to optimize support interactions and realize the potential of your Oracle products. They are full of proactive best practices and recommendations you can leverage immediately to get ahead and stay ahead.
These self-paced, guided learning paths have two tiers: Level 1 offerings cover the My Oracle Support and Cloud Support portals, as well as Oracle Platinum Services, while Level 2 Accreditations offer product-focused learning paths to grow more specific knowledge. By getting accredited, you will:
  • Learn practical tips for working with My Oracle Support, including knowledge search and guided resolution strategies
  • Discover product-specific resources to help optimize, enhance, and secure your products
  • Optimize the support resolution process by following best practices and procedures when working with Oracle Support
With 16 learning paths for on-premise and Cloud customers, and over 42,000 total completions to date, Oracle Support Accreditation can add significant value to your operations.
Best of all, every one of our proactive tools, diagnostics, and resources is available to you at no additional cost as part of Oracle Support. Visit the Oracle Support Accreditation - Series Index (Doc ID 1583898.1), choose a learning path, and get started today!