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Reserve a One-on-One Stars Bar Engagement at Oracle OpenWorld
This year, Oracle Support is giving customers the chance to schedule dedicated, one-on-one appointments ahead of time with our experts at the Oracle Support Stars Bar!
Take advantage of this excellent opportunity to get practical, real-world advice on how to optimize your Oracle solutions. Fill out the consultation form and let us know when you'd like to visit.
Reserving time that is conducive to your schedule ensures you're able to meet with the right Support experts, at your convenience—enhancing your experience and maximizing your time.
Please note that appointments to the Stars Bar are not mandatory. Experts will be available for impromptu discussions throughout Stars Bar operating hours.
Reserved appointments can be scheduled now through October 14, 2018, so don't miss this opportunity, and we'll see you at OpenWorld!
Oracle Support Stars Bar –
Location and Hours
Moscone West Convention Hall, 3rd Floor
Monday, October 22: 10:00 a.m. – 5:30 p.m.
Tuesday, October 23: 10:00 a.m. – 6:30 p.m.
Wednesday, October 24: 10:00 a.m. – 5:00 p.m.
Thursday, October 25: 10:00 a.m. – 2:45 p.m.
Oracle Support has the expertise and resources to help you optimize and innovate within your business, whether you're an executive leader, enterprise resource manager, database admin, IT service engineer, or anything in between.
Visit us at Oracle OpenWorld 2018 in San Francisco, October 22 to 25, and discover tools, knowledge, and best practices for getting the most from your Oracle solutions—on-premises, in the cloud, or a hybrid of both.
Oracle Support
and Services
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Come and engage with Oracle Support and Services leaders and engineers at Oracle OpenWorld.
We can help you discover available support resources and see what's coming next for your Oracle Cloud and on-premise solutions.
See sessions and demos from:
  • Oracle Support
  • Oracle Advanced Customer Services
  • Oracle University
  • And more!
Oracle Support
Stars Bar
Connect with support experts across Oracle’s product portfolio and gain valuable insights at the Oracle Support Stars Bar, located on the third floor of Moscone West.
Support personnel are available for walk-in consultations, or you can schedule a one-on-one engagement ahead of time to fit your event schedule.
Oracle Support
Learning Sessions
Attend a 15-minute Mini-Briefing session on key topics at our Mini-Briefing Center (adjacent to the Stars Bar) and enter a drawing for a chance to win a prize.
Learn about resources to help drive productivity and proactively avoid business obstacles.
Oracle Support
Conference Sessions
Oracle Support offers dozens of dedicated conference sessions for your specific products and solutions, with support tricks and tips for Oracle Database, Oracle E-Business Suite, Oracle Fusion Applications, and more.
Many Oracle Support sessions have historically been some of the best-attended at OpenWorld, with a focus on practical, real-world expertise that you can take home and benefit from immediately.
Oracle Excellence Awards - Proactive Support Champions
Oracle Support's proactive program helps organizations adopt and integrate the latest product capabilities, streamline support resolution, and optimize systems and software performance. Oracle Support annually recognizes customers and partners who have excelled in driving business value adopting Oracle's proactive support offerings.
The Proactive Support Individual Champion awards are presented at the Stars Bar on Monday, October 22, at 1:00 p.m. Join us for the award presentation and find out how real-world peers have had success using Proactive tools and resources.
My Oracle Support
Monday Mix
Join us for the annual My Oracle Support Monday Mix, our unique customer appreciation event that complements your Oracle OpenWorld experience and offers another dimension to the sessions and demos you'll attend all week.
Connect and engage with Oracle Support executives and engineers on Monday, October 22 from 6:15 to 8:30 p.m. at Fang Restaurant, 660 Howard Street in San Francisco (just a three-minute walk from Moscone).
Admission is free for Oracle Support customers with an Oracle OpenWorld badge and photo ID.
Oracle Support has provided award-winning service for more than 40 years, and continues to help our more than 430,000 customers find new possibilities to fuel their success and protect their technology investments. We look forward to seeing you at Oracle OpenWorld 2018.
Oracle Support
Trusted | Secure | Comprehensive

A new release of Oracle Database will soon be available. We encourage you to start planning now to stay current.
We recommend the following upgrade options:
  • If you are currently running 11.2.0.4/12.1.0.2 and you have an Unlimited License Agreement with no immediate need to upgrade, Oracle Database 19c is a good choice. The production release of Oracle Database 19c will be available in CY2019.

  • If you are currently running 11.2.0.4/12.1.x and you need to upgrade now, 18c is a good choice.             
    • NOTE: Oracle Database 18c will be supported for two years after Oracle Database 19c platforms have released on-premises. Oracle Database 19c is the Long Term Support Release or “Terminal Patch Set” for Oracle Database 12.2.
 
The purpose of these recommendations is to help you stay within the guidelines of Lifetime Support and Error Correction Policies (allowing you to avoid costly support exceptions), and to encourage you to take advantage of the new features that are available in the latest product releases.

 

For questions related to certification combinations and Lifetime Support agreements with other Oracle products like Oracle E-Business Suite, Oracle JD Edwards, Oracle PeopleSoft, and Oracle Siebel, please contact your Oracle Account Representative.
 
For additional information, refer to Release Schedule of Current Database Releases (Doc ID 742060.1).

Regards,

Oracle Support
My Oracle Support Essentials Webcasts September 2018

Oracle Support delivers essential training for our customers via live web conferences and recorded sessions.
These webcasts are included with your Oracle Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.
 
       
Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.
      
To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.

Welcome to the My Oracle Support Community! We highly encourage you to personalize your community display name to make your activity more memorable. Please see https://community.oracle.com/docs/DOC-1022508 for instructions.