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My Oracle Support (MOS) Blog

47 Posts authored by: Jeanb-Oracle
My Oracle Support Essentials Webcasts June 2019

Oracle Support delivers essential training for our customers via live web conferences and recorded sessions.
          
These webcasts are included with your Oracle Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.
              
                    
Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.
                   
To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.
My Oracle Support Essentials Webcasts May 2019

Oracle Support delivers essential training for our customers via live web conferences and recorded sessions.
          
These webcasts are included with your Oracle Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.
              
                    
Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.
                   
To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.
My Oracle Support Essentials Webcasts April 2019

Oracle Support delivers essential training for our customers via live web conferences and recorded sessions.
          
These webcasts are included with your Oracle Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.
              
                    
Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.
                   
To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.
My Oracle Support Essentials Webcasts March 2019

Oracle Support delivers essential training for our customers via live web conferences and recorded sessions.
          
These webcasts are included with your Oracle Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.
              
                    
Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.
                   
To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.
My Oracle Support Essentials Webcasts February 2019

Oracle Support delivers essential training for our customers via live web conferences and recorded sessions.
          
These webcasts are included with your Oracle Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.
              
                    
Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.
                   
To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.
My Oracle Support Essentials Webcasts January 2019

Oracle Support delivers essential training for our customers via live web conferences and recorded sessions.
         
These webcasts are included with your Oracle Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.
             
                   
Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.
                  
To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.
My Oracle Support Essentials Webcasts December 2018

Oracle Support delivers essential training for our customers via live web conferences and recorded sessions.
          
These webcasts are included with your Oracle Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.
              
                    
Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.
                   
To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.
My Oracle Support Essentials Webcasts November 2018

Oracle Support delivers essential training for our customers via live web conferences and recorded sessions.
         
These webcasts are included with your Oracle Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.
             
                   
Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.
                  
To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.
Are you an experienced user of Oracle E-Business Suite on Oracle Cloud? If so, we have an excellent new accreditation track that will help you leverage additional resources and insights from our product support team.
The new accreditation will empower you to:
  • Build a customized toolkit of resources for Oracle E-Business Suite on Oracle Cloud. This includes creating bookmarks for knowledge documents and web pages, and setting up "Hot Topics Emails" to notify you when a knowledge document in your toolkit is updated.
  • Leverage both My Oracle Support Community and Oracle Cloud Customer Connect to find information, ask questions, and interact with industry peers and Oracle Support in a 24/7 environment.
  • Utilize patching and backup processes in targeted ways, like learning how to clone utilities in order to move an application from on-premises to Oracle Cloud.
  • Take advantage of guided resolutions in the Oracle Knowledge Base and within the service request (SR) creation flows to create effective SRs and speed up your resolution times.
This accreditation's focus is on helping you drive productivity as you leverage the value of your Oracle E-Business Suite applications on Oracle Cloud. To get started, check out Doc ID 2454615.1.
Oracle Support Accreditations are self-paced, guided learning paths with targeted resources and exams to validate your skills. The easy-to-consume modules will show you how to leverage available tools and resources, offer you time-saving best practices, and help you to unleash your potential by optimizing support interactions.
Get accredited today!
My Oracle Support Essentials Webcasts October 2018

Oracle Support delivers essential training for our customers via live web conferences and recorded sessions.
         
These webcasts are included with your Oracle Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.
             
                   
Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.
                  
To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.

A new release of Oracle Database will soon be available. We encourage you to start planning now to stay current.
We recommend the following upgrade options:
  • If you are currently running 11.2.0.4/12.1.0.2 and you have an Unlimited License Agreement with no immediate need to upgrade, Oracle Database 19c is a good choice. The production release of Oracle Database 19c will be available in CY2019.

  • If you are currently running 11.2.0.4/12.1.x and you need to upgrade now, 18c is a good choice.             
    • NOTE: Oracle Database 18c will be supported for two years after Oracle Database 19c platforms have released on-premises. Oracle Database 19c is the Long Term Support Release or “Terminal Patch Set” for Oracle Database 12.2.
 
The purpose of these recommendations is to help you stay within the guidelines of Lifetime Support and Error Correction Policies (allowing you to avoid costly support exceptions), and to encourage you to take advantage of the new features that are available in the latest product releases.

 

For questions related to certification combinations and Lifetime Support agreements with other Oracle products like Oracle E-Business Suite, Oracle JD Edwards, Oracle PeopleSoft, and Oracle Siebel, please contact your Oracle Account Representative.
 
For additional information, refer to Release Schedule of Current Database Releases (Doc ID 742060.1).

Regards,

Oracle Support
My Oracle Support Essentials Webcasts September 2018

Oracle Support delivers essential training for our customers via live web conferences and recorded sessions.
These webcasts are included with your Oracle Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.
 
       
Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.
      
To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.
Updated: March 5, 2019
Oracle Support knows that to-do lists are long and time is short, so we’ve put together a robust portfolio of proactive tools, diagnostics, and learning resources designed to help you get more done with less effort – on premises or in the Cloud.

 

Through our award-winning My Oracle Support portal, you have access to powerful proactive tools, resources, and knowledge that can help you manage your applications and technology, and allow you to optimize product health and performance.
Begin by reviewing Oracle Support: Get Proactive (Doc ID 432.1), the main location to access proactive programs and product line content. This guide was developed by our own Oracle Support experts and is available via the My Oracle Support portal and Mobile My Oracle Support.

 

Doc ID 432.1 allows you to choose your product area and select the type of task you want to accomplish (Optimize, Resolve, or Upgrade), and will then provide you with resources tailored to your business need.
Get Proactive - Document 432.1
Check out the Get Proactive - Oracle Support Events Calendar (Doc ID 125716.1), which displays upcoming training and user group events. The Events Calendar will also display information about recorded events you can play back, and even let Oracle user groups add events by emailing Get-Proactive_ww@oracle.com!

 

The Events Calendar integrates with your own calendar via Outlook or Thunderbird, and is accessible through My Oracle Support or Mobile My Oracle Support.
Proactive Event Calendar
Request a Get Proactive Report for a personalized view of:
  • Your company’s service request (SR) footprint (by individual Customer Support Identifier)
  • Available proactive resources (relevant tools, trainings, and knowledge)
  • High-level My Oracle Support metrics for incidents, patch downloads, and knowledge accessed
Get Proactive Reports are delivered right to your inbox in three to five business days and will help you optimize your Support interactions through insights on usage and opportunities to further maximize your ROI.

 

Visit Get Proactive Report - Gain Valuable Insights & Maximize My Oracle Support Functionality (Doc ID 2096757.1) to request yours today – through My Oracle Support or through Mobile My Oracle Support.
Get Proactive Report
Connect to My Oracle Support Whenever You Need it, Wherever You Are
As an on-premise or Oracle Cloud customer, you can leverage Mobile My Oracle Support from http://support.oracle.mobi for on-the-go access to critical support information whenever you need it.
Mobile My Oracle Support lets you view, update, tag favorites, and save search information on service requests; you can also access and search knowledge documents, bugs and proactive services.
  • Managed Cloud Services customers – manage, schedule, and approve Requests for Change (RFCs) and save information on RFCs
  • Customer User Administrators (CUAs) can approve or deny any pending requests
Mobile My Oracle Support
Every one of our Get Proactive tools, diagnostics, and resources is available to you at no additional cost as part of Oracle Support, so log in, get started, and “Get Proactive” today!
Business never sleeps and today’s IT professionals have to stay on top of the latest developments – from updates to patches to security alerts and more. Our My Oracle Support portal helps you be informed and efficient by providing options for receiving a range of email alerts and notifications.
Critical Patch Updates and Alert Notifications
Oracle issues alerts for quarterly Critical Patch Updates (CPUs), or when a unique security vulnerability is identified in Oracle products. Visit Critical Patch Updates and Security (Doc ID 281.1) for the latest information.
NOTE: Oracle Cloud operations and security teams regularly evaluate Oracle’s CPUs and Security Alert fixes, then apply the relevant patches in accordance with applicable change management processes.
Find out how you can set up your email alerts by following the instructions on the Oracle Technology Network.
Security Alerts and Bulletins
Hot Topics
You can personalize your "My Account" settings in My Oracle Support to subscribe to Site Alerts and Hot Topics email notifications, which provide information to help you most effectively manage your Oracle portfolio. These notifications are a great way to “get proactive,” and are a best practice if you want to receive targeted alerts for your selected products.
Remember: The more specific you are about your product interests, the more these My Oracle Support communications are personalized to your needs.
Hot Topics Settings
Alerts and notifications from My Oracle Support will help you optimize your time and get more done with less effort. What’s more, every one of our proactive tools, diagnostics, and resources is available to you at no additional cost as part of Oracle Support.
Sign up for proactive alerts and notifications today!
Updated: May 2, 2019

 

Want to take your skills as a My Oracle Support user or Customer User Administrator (CUA) beyond basic tasks like opening Service Requests, adding authorized contacts, or checking the status of your tickets? Looking for advanced tips, tricks, and best practices for your products, like Oracle Database, Oracle E-Business Suite, or Oracle Engineered Storage? Trouble is, time is tight and other priorities are constantly competing for your attention…
Don’t worry; we’ve got you covered with Oracle Support Accreditations. This targeted learning program helps you build a customized toolkit of support resources and knowledge to optimize support interactions and realize the potential of your Oracle products. They are full of proactive best practices and recommendations you can leverage immediately to get ahead and stay ahead.
These self-paced, guided learning paths have two tiers: Level 1 offerings cover the My Oracle Support and Cloud Support portals, as well as Oracle Platinum Services, while Level 2 Accreditations offer product-focused learning paths to grow more specific knowledge. By getting accredited, you will:
  • Learn practical tips for working with My Oracle Support, including knowledge search and guided resolution strategies
  • Discover product-specific resources to help optimize, enhance, and secure your products
  • Optimize the support resolution process by following best practices and procedures when working with Oracle Support
With 16 learning paths for on-premise and Cloud customers, and over 42,000 total completions to date, Oracle Support Accreditation can add significant value to your operations.
Best of all, every one of our proactive tools, diagnostics, and resources is available to you at no additional cost as part of Oracle Support. Visit the Oracle Support Accreditation - Series Index (Doc ID 1583898.1), choose a learning path, and get started today!

Welcome to the My Oracle Support Community! We highly encourage you to personalize your community display name to make your activity more memorable. Please see https://community.oracle.com/docs/DOC-1022508 for instructions.